MoneypennyCO

Member
Joined
Aug 27, 2019
Messages
53
Reaction score
12
Hey guys, one of our client's informed me that several of their customers have told them that they have left 5 Star Google reviews in the past couple of weeks, but they are not showing up. The most recent ones are from over 2 months ago. What would be some of the reasons they aren't?

Thanks in advance for your help and feedback. (y)
 
Last edited:

Yan Gilbert

Administrator
Moderator
Local Search Expert
LocalU Faculty
Joined
Oct 15, 2016
Messages
452
Solutions
1
Reaction score
520
The filter is catching them and it could be for various reasons.
Could be some words in the review that are getting caught.
Are the reviews being left at the place of business?
 

MoneypennyCO

Member
Joined
Aug 27, 2019
Messages
53
Reaction score
12
The filter is catching them and it could be for various reasons.
Could be some words in the review that are getting caught.
Are the reviews being left at the place of business?
Thanks for the reply, Yan. I agree with you concerning Google's filter. Pretty sure that's the culprit. The reviews are not being submitted from their offices.
 

keyserholiday

Moderator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
436
Solutions
1
Reaction score
533
Ask your client to check their GMB dashboard. If the main screen shows 7 reviews and the reviews tabs shows 5, then this is a bigger issue that a lot of users are experiencing. Google is aware of this and looking into it.
 

MoneypennyCO

Member
Joined
Aug 27, 2019
Messages
53
Reaction score
12
Ask your client to check their GMB dashboard. If the main screen shows 7 reviews and the reviews tabs shows 5, then this is a bigger issue that a lot of users are experiencing. Google is aware of this and looking into it.
Thanks! (y)
 
Similar threads
Thread starter Title Forum Replies Date
L Get Email Notification for Google Review but not showing in Dashboard Local Reviews 4
B Google Glitch Showing Old Review As Newest Local Reviews 4
Jeffrey Google Maps showing reviews Google My Business & Google Maps 2
Ryan Steinolfson Review name is showing up as "A Google User" Local Reviews 10
Eric Marshall Google Showing Stars for 3/4 Reviews Local Reviews 18
A How do I get ZocDoc reviews to show up on Google My Business page? Local Reviews 8
JoyHawkins Review Stars Not Showing in Google Search Organic SEO 2
Linda Buquet Research Shows Under-cover Google Employees are "Top Reviewers" - Interesting Local Reviews 0
Nick.SEOSpark Why is the review showing "by a Google User" when the person has a Google+ Profile Local Reviews 8
Linda Buquet New Thread for Missing Google Reviews - Jade Explains Why Reviews Don't Show Local Reviews 4
Don Archer Google business listing with 482 Real Review Missing. How do I get them back? Help & Support for Google Local 1
Nikki Stine Are negative Google reviews due to supply shortages considered 'off-topic'? Local Reviews 2
Phil Rozek Google Maps reviews get "New" label for reviews less than 1 month old Local Reviews 5
harmony How Does Google Choose Service Options in a Review? Local Reviews 6
abbiebeltran Google Reviews Now Have 'Service-Testimonial-Tags' at the Top Local Reviews 1
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 4
C Fake google reviews on google my business Contact Us Messages 2
M Google rule for collecting reviews from a dedicated tablet inside a store ? Local Reviews 8
R Facebook reviews dropped to 0; Google filtering reviews temporarily? Local Reviews 2
Koray Tuğberk GÜBÜR Review Schema Mark up and Google My Business Reviews Local Search 4
djbaxter How to Delete a Google Review Local Reviews 1
NevenaIvanova Review replies disappeared from Google Google My Business & Google Maps 9
nathangdavidson Anyone using Google's Marketing Kit tool to promote reviews? Google My Business & Google Maps 5
h.ottenhausen Google Reviews on Website (SABs) Service Area Businesses 0
mihir23192 What could have caused the sudden jump in Number of Google Reviews? 50 to 3500 Help & Support for Google Local 2
hollykaufman Google Review Responses Missing Local Reviews 2
Danish Blackmail Review (Asking money to remove it) | Google support does not wish to take it down Local Reviews 2
Y One of my rivals bought 5 stars 100 spam reviews in 2 weeks Google does not care Google My Business & Google Maps 1
rickvidallon Google Not Updating Number of Reviews Local Reviews 2
kathleen.rhodes DUP Any news on Google resuming GMB Reviews? Recycle Bin 0
Jac Delay notice on new Google review is removed Local Reviews 0
Jac Any news on Google resuming GMB Reviews? Local Reviews 62
keyserholiday New Google reviews are working Local Reviews 3
M Multiple reviews changed to “A Google User” Help & Support for Google Local 2
keyserholiday Google review replies are working again. Local Reviews 6
nathangdavidson Asking clients to use specific words in Google reviews, against guidelines? Local Reviews 2
JoyHawkins Google suspends reviews and Q&A for Covid-19 Google News: Important Changes & Features 27
FriarTuck00 Big Jump in Number of Google Reviews - Why? Local Reviews 3
P WP Plugins to display reviews from Google no longer work due to API keys issues Websites, Software, and Security 4
D Do you need a Google account to leave a review? Local Reviews 8
J Fake Google Reviews How To Report The Most Effective Way? Spam on Google 1
Michael Charvet Google Dropping Reviews for Education Institutions? Local Reviews 2
D Do google punish google my businesses with only 5 star reviews? Recycle Bin 1
D Duration After Visit to Solicit Google Reviews Recycle Bin 0
mattrigg Duration After Visit to Solicit Google Reviews Google My Business & Google Maps 2
BrandonSchmidt Positive Attributes appearing in Google Reviews? Local Reviews 3
JoyHawkins Google Adds "Get More Reviews" Button in Knowledge Panel Google News: Important Changes & Features 3
J Negative Google Reviews that have been hidden behind fake business Moving or Name Changes 10
W Do keywords in Google My Business (GMB) reviews help ranking Local Reviews 3
Y Do google punish google my businesses with only 5 star reviews? Help & Support for Google Local 6

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom