Has anyone had problems to add a new user to the GBP?

[Bernhard]

I have a customer who gave me permission to use her login to invite other admins. I did this, however the person in question informed me that he did not receive an invitation. I deleted this invitation and sent it again, same result. The gmail address is correct and there is also no error when sending the invitation?

Does anyone here know more?

 

[Bernhard]

@Phil Rozek Thank you Phil

 

[Phil Rozek]

@Bernhard, in the situation you describe, I've found it's always an issue of (1) the invitation going straight into the recipient's spam folder, or (2) Gmail threading the invitations together in a confusing way (i.e. the most-recent invitation is buried in the email thread under the old invitations).

(Others here seem to encountered a GMB bug, but I never have.)

 

[Bernhard]

@Phil Rozek Thank you for your answer, the spam filter was checked, no entry and its his first invitation. Maybe to try it with a new gmail account?

 

[Phil Rozek]

@Bernhard, yes, that would be a good next step to try. You may also want to try a non-Gmail address. Just to determine whether it's an email issue.