Cleaner44

Member
Joined
Aug 31, 2012
Messages
51
Reaction score
7
I figured I should share a problem I found with a Google listing today. A company that had been showing up on the map with no issues before was now nowhere to be found. As I examined it, I discovered the listing address was pinned out in the ocean off of the coast of Africa instead of being in a city in America. The problem was completely due to the fact that someone had listed the Suite number on Address line 1, instead of Address line 2.

The Google guidelines state that we should use line 2 for Suites but certainly many listings incorrectly have the Suite in line 1. Do it right, play it safe and make sure any and all Suite numbers are listed in their proper place... line 2.
 
Joined
Jul 23, 2012
Messages
494
Reaction score
143
Hi Cleaner44,
Good catch! Thanks for sharing this with us. Yes, it's important to follow the second line guidelines. Unfortunately, Linda has recently reported that some people have made good on these, only to have rankings drop. Go figure! Sincerely hope that doesn't happen to you, and glad you've fished the business out of the ocean:D
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Wowser that's a huge catch. As Miriam said I've been involved in or tried to help with some problems regarding Suite on the wrong line, but never thought to look for a listing out in the ocean.

Can you tell me a little more? How did you find? Did you do a maps search for phone and you were able to pull up listing that way then saw the map marker was wrong?
 

Cleaner44

Member
Joined
Aug 31, 2012
Messages
51
Reaction score
7
Wowser that's a huge catch. As Miriam said I've been involved in or tried to help with some problems regarding Suite on the wrong line, but never thought to look for a listing out in the ocean.

Can you tell me a little more? How did you find? Did you do a maps search for phone and you were able to pull up listing that way then saw the map marker was wrong?

Well a search of the phone number didn't find the listing like it normaly would. I thought this was very odd because the listing showed Active in the Google Places dashboard.

I checked the address line on the Google+ page to see what it naturally wanted to suggest and that led me to removing the suite number for the moment. Inside the Google Places dashboard the pin on the map was in a field of blue which seemed odd, so I started zooming out until I found dry land and there it was off the coast of Africa! I saw the Suite number in Address Line 1 and immediately removed it, which moved the pin to the proper spot. I then added the Suite into Address Line 2 and everything stayed normal.

I am aware of the importance of the NAP info being correct, but I am not sure that I know the best way to determine the best format. I am looking forward to the day I can get formal training from you Linda. Until then I will just keep using my brain and reading what I can from you so I can do my best to raise my level of expertise to yours! Thanks for having this forum. :)
 
Last edited by a moderator:

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
VERY interesting and thanks for sharing. Hopefully it will help others.

Re my training - not trying to sell you on it at all. But would just like to suggest that if time is money and you value your time and I can show you a bunch of time saving tricks (save you time AND hair pulling) then you use that time to get more clients PLUS get better results more easily, then you can make more money. So many consultants that have taken my training find it just kinda ended up paying for itself. Just sayin' :p (Again not trying to sell you - I don't need to do more training, just hate to see people struggle.)

BTW your name cracks me up every time I see it - makes me think a MapMaker bot is invading our forum! :p
 

Cleaner44

Member
Joined
Aug 31, 2012
Messages
51
Reaction score
7
VERY interesting and thanks for sharing. Hopefully it will help others.

Re my training - not trying to sell you on it at all. But would just like to suggest that if time is money and you value your time and I can show you a bunch of time saving tricks (save you time AND hair pulling) then you use that time to get more clients PLUS get better results more easily, then you can make more money. So many consultants that have taken my training find it just kinda ended up paying for itself. Just sayin' :p (Again not trying to sell you - I don't need to do more training, just hate to see people struggle.)

BTW your name cracks me up every time I see it - makes me think a MapMaker bot is invading our forum! :p

Too late, I am already sold on the idea of getting trained by you.

The Cleaner name is kind of a reference to the character of the Cleaner in both Pulp Fiction and Point of No Return, both played by Harvey Keitel. I have this thing where I clean up the messes that other people make, normally it has nothing to do with corpes though. :)
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Ha! Didn't even know about 'those' cleaners. :p
 
Joined
Sep 5, 2012
Messages
293
Reaction score
91
I figured I should share a problem I found with a Google listing today. A company that had been showing up on the map with no issues before was now nowhere to be found. As I examined it, I discovered the listing address was pinned out in the ocean off of the coast of Africa instead of being in a city in America. The problem was completely due to the fact that someone had listed the Suite number on Address line 1, instead of Address line 2.

The Google guidelines state that we should use line 2 for Suites but certainly many listings incorrectly have the Suite in line 1. Do it right, play it safe and make sure any and all Suite numbers are listed in their proper place... line 2.

Out of curiosity what is the URL for the G+ Local page or GMM feature of the company. Did changing the address actually push it into the ocean, was it another user or did a bot do it?
 
Similar threads
Thread starter Title Forum Replies Date
jimmydoubleu Google business not listed/found on Search/Map after merge Google Duplicates & Merges 6
djbaxter 404 Not Found Break Room: Chat and Off Topic 0
genzlinger Getting Business Address Found Using Siri Local Search 1
R Found Local Service Ads in GMB (SIAP) Paid Search and Local Service Ads 15
djbaxter Urgent! Serious Security Threat Found in WordPress Plugin Yuzo Related Posts Websites, Software, and Security 1
RuggedSEO Did "Hawk" actually reverse the impact of "Possum"? Not being found in the snack pack Local Search 16
S Odd Links to my website found in google webmaster tools Local Search 28
C What are best practices when no GMB category is found? Local Search 7
RuggedSEO 1 website & 1 GMB page - found in multiple cities for local search results Google My Business & Google Maps 9
Chris Ratchford Googlebot for smartphones found an increase in "page not found" errors Organic SEO 1
M Just found out I have two Google plus business pages!? Google Duplicates & Merges 9
M Just found out I have two Google plus business pages!? Google Duplicates & Merges 9
Linda Buquet New Vulnerability Found in Every Single Version of Internet Explorer Marketing 0
Dustybones Found Bunch of Duplicate G+ Business Pages Google My Business & Google Maps 9
Tiffany Look What I found! Google My Business & Google Maps 1
E Tool I found - Google Driving Directions Widget Local SEO Tools & Software 3
JanetJanowiak So happy to have found you! Introduce Yourself - We're Friendly 7
J Android Browser Wrong # How to Fix? Local Search 2
LocalSEODat Need help with a suspended GMB - Client had home address as place of biz, then suspended. Fixed to meet customers and got reply with no reason Service Area Businesses 6
djbaxter WordPress 5.5 update breaks plugins: Here’s the fix Websites, Software, and Security 6
virens Reporting SABs incorrectly set up with fixed addresses Spam on Google 12
Oliver Keates How to list a mobile business that doesn't have a fixed address Google My Business & Google Maps 3
H After the Foundation is fixed. . . . Consultant's Corner 5
djbaxter WordPress 4.9.4 Fixes Critical Auto Update Bug in 4.9.3 Websites, Software, and Security 0
F [Help] Fixing Listings on Brownbook & MerchantCircle Local Search 3
Bruce Bird Business in multiple locations with no fixed base Local Search 1
L Analysing a google local ranking drop and how to fix it ? Local Search 2
Linda Buquet DAVID - Post broke forum template. Can you fix? Mod Squad 3
Garrett Sussman Why Clients Don't Live Up to Their End of the Bargain (and How to Fix It) Local Reviews 2
Colan Nielsen Google Is Fixing The ?Permanently Closed? Problem Google My Business & Google Maps 2
Eric Rohrback A Great Story about a Manual Penalty - How would you fix it? Marketing 6
Linda Buquet Major Google Local Algo Changes - No it was a BUG, Now Fixed Google My Business & Google Maps 36
Gsmithmike Shall i Clean wrong citations with physical addresses or fix it? Citations 1
L Fixing Citations - Questions for Other Consultants Consultant's Corner 12
D Fixing/Building Local Citations - The Options... Citations 4
Linda Buquet How to Fix a Negative Review with Compassion & Contrition Local Reviews 7
Erim Foster Fixing or removing erroneous citations for SAB with hidden address Citations 8
Dustybones Google Pigeon Update: Why you dropped and how to fix it? Local Search 3
R Fixing Several Duplicates Under One Dash Google Duplicates & Merges 5
RobinOctane Fixing Several Duplicates Under One Dash Google Duplicates & Merges 5
V Updated address, never showed, called to fix. forced to google+ Disapeared Google My Business & Google Maps 7
Cam Is Google going to fix Local Search results favoring PPC clients and Diectories? Local Search 2
BWrightTLM How do I fix old citations with wrong NAP? Citations 1
Dustybones Fixing Google Map Markers in office complexes, strip malls, etc.. Google My Business & Google Maps 0
djbaxter Don't Try To Fix Your Google Maps Listing Yourself, Call Google? Google My Business & Google Maps 8
L What Causes Google+ Local Merged Listings - How to Fix? Google Duplicates & Merges 4
Linda Buquet What Causes Google+ Local Merged Listings - How to Fix? Google Duplicates & Merges 4
G Clients G+L listing is missing photos - how do I fix the problem? Google My Business & Google Maps 3
djbaxter Fixed: Security Vulnerability in W3 Total Cache plugin in for WordPress Websites, Software, and Security 1
Matt Chauhan Serious Problem With A Dentist's Local Rankings. NAP, Categories, Dashboard Data 1

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom