I own a live listing but it's not in my dashboard?

[SydneyStewart]

Is this happening for anyone else? I work for an agency and it looks like multiple of our clients have listings that are owned, verified, and live on the web, but I can't locate them anywhere in my GBP Manager Dashboard. Did I miss a new update or bug? Attached 'proof' that we own the listing and there isn't one with our same address in the dashboard. It's verified and there are no other groupings. Noted, I had to edit a lot of store info out for privacy reasons.

Anyone got any ideas?

 

[Brian - TGL]

Double-check the active account at the top right of the Business Profile Manager (your first photo) and at the top right of the individual listing (your second photo). If you are logged in with multiple Google Accounts, Chrome will default to the first account you logged in with (the default account).

I started using Chrome profiles to avoid this problem, I log into a single Google Account with each profile in Chrome.

 

[SydneyStewart]

Double-check the active account at the top right of the Business Profile Manager (your first photo) and at the top right of the individual listing (your second photo). If you are logged in with multiple Google Accounts, Chrome will default to the first account you logged in with (the default account).

I started using Chrome profiles to avoid this problem, I log into a single Google Account with each profile in Chrome.

I have checked this before and again just now. No luck.

 

[Brian - TGL]

You may have already double-checked to make sure the email address has access to the GBP, but just in case:

2023-10-18_14-30-28

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Select Business Profile settings:

2023-10-18_14-32-57

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Usually, I discover I missed a small detail somewhere when I can access a GBP (especially because I use multiple Google accounts that have similar email addresses).

 

[SydneyStewart]

You may have already double-checked to make sure the email address has access to the GBP, but just in case:

2023-10-18_14-30-28

World's leading screen capture + recorder from Snagit + Screencast by Techsmith. Capture, edit and share professional-quality content seamlessly.

app.screencast.com

Select Business Profile settings:

2023-10-18_14-32-57

World's leading screen capture + recorder from Snagit + Screencast by Techsmith. Capture, edit and share professional-quality content seamlessly.

app.screencast.com

Usually, I discover I missed a small detail somewhere when I can access a GBP (especially because I use multiple Google accounts that have similar email addresses).

I checked here as well. Unfortunately this is also not the issue. All correct emails and permissions are the same across my entire listing and functioning elsewhere. Any other ideas?