Insurance info link not displaying

[jeff_b91]

Hello!

I am managing a health practice that has two different locations in two separate cities. One location has the check insurance like, and one does not. I contacted Google support, and was told they don't manage the link, but other third parties do. Is that accurate? I even have the add insurance tab, and have added the insurance providers, the problem is that the link does not show up on the public-facing side. I will attach screenshots so you can see what I mean. Both locations at one point had the link, and have been running for at least a year.

Thanks!

 

[Colan Nielsen]

Are both locations using the same primary GBP category?

 

[jeff_b91]

They are. The category is sleep clinic.

 

[Colan Nielsen]

The only other thing I can think of is if the listing that doesn't have the insurance info is a newer GBP. Is that the case here?

 

[jeff_b91]

No, both listings have been active for over a year. Also, both listings used to have the insurance link as well.