Is the ability to add videos to a GBP gone?

[Brian - TGL]

I checked my dashboard and public view for a restaurant & mechanic and I don't see the option to add a video anywhere . . . is it gone or did I just happen to pick a couple of primary categories where it is not an option?

 

[Conor Treacy]

If you go under the profile then go to post, it will give you the 3 options "Photo, Logo, Cover photo". If you click under Photo, you'll still have the option for video, it just doesn't list it in the 3 initial choices after you click Add Photo.

 

[Brian - TGL]

Found it thanks for that . . . now I have to troubleshoot the next step:

Screenshot at October 28th 2023 - 11.20.57 am.png

Shared with Droplr

share.thegroovylab.io

mp4, less than 30 seconds, less than 75 MB, over 720p

 

[petercanthropus]

Hey Brian,

I suggest you check the following possibility: I was getting a similar error message when uploading media, then I noticed that our primary owner email was suspended. I recovered it and everything was fixed, the feature to upload images, videos and posts worked again.

 

[Brian - TGL]

Posts & images are working with no problem so it seems like a different issue.

These are older videos that may have been tinkered with over the years though. I will try taking a fresh, clean video that I know the source and touch points for to see if that makes a difference.

 

[Tim Colling]

In my recent limited experience, when we upload videos that meet all the criteria, about 2/3 of the time they are "not approved". Then within the next week or so, about 1/3 of those "not approved" become "approved". There is never any explanation.

 

[Conor Treacy]

Watch out for words in the video too - for some reason that triggers things just like too many words in a photo