Is this business being filtered due to proximity to a competitor?

[sd1111]

I have a florist client who has been really stuck with visibility in Google maps/places.

Despite there only being a few florists in her small town, her business doesn't appear on the map at all in certain searches.
I am starting to wonder if it's a filtering issue-- she has a top-ranking competitor right around the corner.

I put some info in this Google doc. Would anyone with experience in GBP filtering be willing to take a look? I'd really appreciate it!

https://docs.google.com/document/d/1jq-8Bf21ZKSJAaXp5o5T1V9YOh14a5J5vuVzWRUso_Y/edit?usp=sharing