I have a local tour business with 65 reviews on our Google Business Page. There's a section on our Business Page that says "Reviews from the web" and has a link to the homepage of a competitor who uses product schema markup on their tour page.
I have contacted Google multiple times about this but every time they tell me I need to contact the third-party provider. They don't seem to understand that:
a) Google added this link to my Business Page and that neither I nor my competitor can remove it
b) the page they link to is not a review service but the actual homepage of my competitor
c) that the reviews are not about my business
I've posted on the Google community forums and a product expert made an appeal for me and it was rejected. Is there anything I can do? I've just added product review schema to my page in the hopes it might somehow replace the link to the competing business.
I'm not sure if I should post a link to my page, but happy to share if anyone wants to message me.
I have contacted Google multiple times about this but every time they tell me I need to contact the third-party provider. They don't seem to understand that:
a) Google added this link to my Business Page and that neither I nor my competitor can remove it
b) the page they link to is not a review service but the actual homepage of my competitor
c) that the reviews are not about my business
I've posted on the Google community forums and a product expert made an appeal for me and it was rejected. Is there anything I can do? I've just added product review schema to my page in the hopes it might somehow replace the link to the competing business.
I'm not sure if I should post a link to my page, but happy to share if anyone wants to message me.