dlredd

Member
Joined
Dec 10, 2014
Messages
17
Reaction score
2
Today one of our clients started showing a different business in the knowledge graph when searching their name and I was wondering if anyone knows why it happened and how to fix it.
I found out that, depending on where(location-wise) you search from, it changes the knowledge graph.
This is the search when set in northern Utah
Capture.jpg


Then this is the result when searching in Southern Utah
Capture1.jpg

Any help on what is going on and how to fix it would be very appreciated!

Thanks

Capture.jpg


Capture1.jpg
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 18, 2012
Messages
4,023
Solutions
7
Reaction score
3,411
Last edited:

dlredd

Member
Joined
Dec 10, 2014
Messages
17
Reaction score
2
Thank you Joy. Yeah, I tried removing it in some of the traditional ways without success. I appreciate you lending a hand.

---------- Post Merged at 02:04 PM ---------- Previous Post was at 02:01 PM ----------

Awesome Dan. That sounds exactly like what is going on with our listing. I will have to call them about it.
Thanks
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 18, 2012
Messages
4,023
Solutions
7
Reaction score
3,411
@Dan - the weird thing about this one is that the maps result is for that unverified page. Unverified plus pages aren't connected to maps.

http://maps.google.com/maps?cid=6396426224030753835 - is connected to https://plus.google.com/108931760650859586744/about which doesn't make any sense because there is no maps information on that Plus page, no option to leave a review etc.

I left them a review just to see what happens. Check out my reviews page - https://plus.google.com/+JoyHawkins/reviews. You'll see the review but when you click it, it goes to the unverified page with no reviews showing or no option to leave a review.

This one is super odd. Can't wait to see what Google says.
 

DanLeibson

LocalU Faculty
Joined
May 17, 2013
Messages
229
Reaction score
142
?\_(ツ)_/?

The knowledge graph pulls from lots of disconnected Google databases, so it could just simply be the display layer (Maps) is out of sync with what is happening in the data behind the scenes. It sounds like a lot of what I saw, and wouldn't be surprised if the KG component could simply be resolved via MapMaker.
 

dlredd

Member
Joined
Dec 10, 2014
Messages
17
Reaction score
2
From what I know Addiction Recovery group is what Tharapia used to go by, but hasn't gone by that name for years. My only guess is it is a few year old duplicate that somehow got mixed back into the results somehow.
 
Similar threads
Thread starter Title Forum Replies Date
L Local search query showing Knowledge Graph instead of Local Listings box Google My Business & Google Maps 3
FriarTuck00 Google Not Showing Our Address in Knowledge Graph Google My Business & Google Maps 5
JoyHawkins Local Knowledge Graph Finally Showing Social Icons Google My Business & Google Maps 8
Dustybones Do 25% of all searches done on Google show a knowledge graph? Local Search 1
360 Spin How To Get Google To Show Your Social Accounts In The Knowledge Graph Local Search 12
Linda Buquet Google Local Knowledge Graph Showing Google+ Posts - How To & Examples Google My Business & Google Maps 6
J Knowledge Graph Edit Organic SEO 3
Chaddow Has any one had this problem - Verifying a location appears in the knowledge graph but not in maps Google My Business & Google Maps 4
H Local Business Knowledge graph Google My Business & Google Maps 8
FriarTuck00 Google Knowledge Graph "What People Search For" Local Search 1
camarchi01 Knowledge Graph and/or Branding Issue Local Search 1
vivekrpatel What holds more importance for Google Knowledge Graph? Google My Business & Google Maps 0
obcted Knowledge Graph Profile Picture Stuck on a Dumb Image Local Search 9
Vijay Marathe Google Knowledge graph not displaying phone numbers Local Search 1
Chaddow Removing Knowledge Graph for Businesses that have closed Google My Business & Google Maps 3
Marcus Local knowledge graph = organic position 1? Local Search 4
Linda Buquet NEW! Social Profile Links & Send to Phone on Google Local Knowledge Graph Google My Business & Google Maps 4
Colan Nielsen Google Changes Business Name in Local Knowledge Graph Google My Business & Google Maps 4
James Watt Mini Knowledge Graph History Lesson Google My Business & Google Maps 2
DanLeibson Re: How to fight business knowledge graphs Recycle Bin 0
A How to fight business knowledge graphs Local Search 10
Linda Buquet Getting Into The Knowledge Graph - 101 from Patrick Coombe @ SERPWoo Google My Business & Google Maps 1
Dustybones Understanding The Google Answer Box & Knowledge Graph Local Search 0
JoyHawkins Local Branded Search Change? Knowledge Graph MIA? Local Search 13
mborgelt Influencing Google's Knowledge Graph with Schema Logo Markup Code Local Search 5
JoshuaMackens Knowledge Graph "People also search for" Missing? Help & Support for Google Local 2
A Knowledge Graph - Incorrect NAP Reviews Local Search 1
D How To Change Image In Business' Knowledge Graph Google My Business & Google Maps 1
Colan Nielsen Hijacking Google?s Local Knowledge Graph Local Search 2
C Knowledge graph Local Search 2
Linda Buquet Google Local Carousel AKA Knowledge Graph Makes Website Extra Click Away Google My Business & Google Maps 11
Matt Chauhan Knowledge Panel Not Appearing for Brand Name Search Google My Business & Google Maps 1
PaulSteinbrueck Average Google rating no longer in Google Knowledge Panel? Local Reviews 8
Scott ClientClicks How to get GMB to show social media icons in knowledge panel? Google My Business & Google Maps 4
A How to change GMB ticket field in search results knowledge panel NAP, Categories, Dashboard Data 4
Tim Kahlert Knowledge Panel instead of Map Pack [inexplicable] Google My Business & Google Maps 7
Koray Tuğberk GÜBÜR Google Doesn't Show a Proper Knowledge Panel with GMB Listing Multi-Location Issues 8
Cory Agular Google Knowledge Panel - Creation For New Brands Google My Business & Google Maps 2
Jim Froling Different Info on Knowledge Panel Displayed Between Browsers (?) Local Search 4
hajnasiewicz What is this type of knowledge panel called Local Search 5
CoRichardson Incorrect "Located in" Description in Client's Knowledge Panel Help & Support for Google Local 13
webforu How to show Location Map on Knowledge Panel Local Search 2
L SERPs showing Knowledge Panel instead of Local box Google My Business & Google Maps 1
B Google Posts Not Appearing in the Knowledge Panel Google My Business & Google Maps 3
jimmydoubleu Verified Google My Business not showing up in Knowledge Panel/Maps Moving or Name Changes 3
Ben Walsh Knowledge panel showing for Truck Accident Lawyer in Nashville TN Ask a LocalU Expert [PRIVATE] (LocalU) 2
D Questions & Answers - Knowledge Panel (Not Showing) Help & Support for Google Local 5
valentinb13 Events in Knowledge Panel listing Google My Business & Google Maps 5
rayrober Social Media Profiles on the Knowledge Panel Google My Business & Google Maps 8
Oliver Keates How to change the IG handle on Google knowledge Panel? Google My Business & Google Maps 14

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom