Known Technical Issue Impacting GMB Photos

[JoyHawkins]

There is a known technical issue right now with Google My Business photos where users can see the photos they added in the dashboard but they are not publicly displaying on Maps. Google is aware and looking to resolve it.

 

[Amy Toman]

Has there been any update on this? I just got a client inquiry about it.

 

[Margaret Ornsby]

So far no. I have reported several instances, so whatever the glitch, it's a goodie. I would expect this to be dealt with within the week.
If you want to PM me the link to the biz, I'll include it in my escalation so G can get a better view of the issue.

 

[Amy Toman]

Done! And thank you!

amy

 

[JoshuaMackens]

Was this fixed?

 

[Amy Toman]

I'm having this issue right now, on two listings. Anyone hear anything more?

 

[Barry Zuber]

Hello. I am experiencing the problem with one account. Has anyone seen an update that it's been fixed?

 

[KimW]

Hello,
I am having this issue with several Google My Business listings. I've contacted GMB support and they always say the issue has been resolved yet photos do not show live. I even asked Moz Local for help, they said they cannot.
Any updates on why this is happening??

 

[JoyHawkins]

Nope, this one is still not fixed.

 

[Cordell Crowley]

I don't know if it is a "solution necessarily, but we had this same issue with multiple listings recently and we ended up getting around the problem.

So each of the listings had multiple photos uploaded (even new cover/logo photos set) and none of it was showing out on the KP- it was still just the streetview and the same old 2/3 photos that were already there previously. We deleted what we uploaded that wasn't going live, then re-sized the photos to be 720x720 and reuploaded them. Each listing that we did this one had the photos showing out on the KP within ~1 hour roughly.

So it doesn't solve the root issue really, but it did accomplish the goal of getting the photos published.

 

[KimW]

I'm at a loss. GMB support insists photos will go live within the Photo section but they never do. However, they are now publishing to Posts with no ability to remove. <facepalm>

 

[Mindquest]

Just adding to the thread I am having the same issues and detailed it here.

Photos on GMB not Appearing | Google Business Profile (GBP) & Google Maps

So we have had this issue since October where if we add any photos to any clients dashboard--the photos are in dashboard but not appearing on listing. Yes they are to spec. Yes I have talked to support about 35 times. Then I came across this today...

www.localsearchforum.com

@Cordell Crowley Tried your resizing hack but no luck.

Hopefully this is being worked on.

 

[sarmcl]

Just adding to the thread I am having the same issues and detailed it here.

Photos on GMB not Appearing | Google Business Profile (GBP) & Google Maps

So we have had this issue since October where if we add any photos to any clients dashboard--the photos are in dashboard but not appearing on listing. Yes they are to spec. Yes I have talked to support about 35 times. Then I came across this today...

www.localsearchforum.com

@Cordell Crowley Tried your resizing hack but no luck.

Hopefully this is being worked on.

I have resized to multiple different sizes and nothing is working. This is on MULTIPLE clients who all have separate GMB dashboards. We cant get anything to show up on the actual listing. Its frustrating. Support keeps telling us they are having specialists look at it but we get nowhere. I am at loss now.

 

[HoosierBuff]

I have it with a client that recently uploaded 100 photos for their 100 different locations. What a nightmare.

 

[sarmcl]

I have it with a client that recently uploaded 100 photos for their 100 different locations. What a nightmare.

Can I ask you what kind of photo was it? Logo? Building? Product? Trying to figure out why its filtering logos for sure.

 

[JoyHawkins]

In my case, the photos were pictures of people (team photos) or logos.

 

[sarmcl]

In my case, the photos were pictures of people (team photos) or logos.

Joy any thought to the new Bedlam update filtering out the logos for some reason? We have one very very well known company and the only photo they want is their logo. We can no longer get it to appear on the listing regardless how to post it(cover photo, logo, interior photo, etc)

 

[JoyHawkins]

The issue with photos is unrelated to Bedlam. Google has never really liked logos but I'd suggest making the size bigger and if that doesn't work, contact GMB support to see if they can manually process the photo.

 

[KimW]

I don't know if it is a "solution necessarily, but we had this same issue with multiple listings recently and we ended up getting around the problem.

So each of the listings had multiple photos uploaded (even new cover/logo photos set) and none of it was showing out on the KP- it was still just the streetview and the same old 2/3 photos that were already there previously. We deleted what we uploaded that wasn't going live, then re-sized the photos to be 720x720 and reuploaded them. Each listing that we did this one had the photos showing out on the KP within ~1 hour roughly.

So it doesn't solve the root issue really, but it did accomplish the goal of getting the photos published.

This has not worked for any of my listings.

 

[KimW]

Can I ask you what kind of photo was it? Logo? Building? Product? Trying to figure out why its filtering logos for sure.

For my listings, they are staff and building photos. They don't go live in Photos but publish to Posts with no ability to remove them.