LIKE your customers review?

[KevinJr]

What's your thoughts on "Liking" the review your customer left? I say yes, it's OK to do it from the GMB account of the business. What say you???

 

[Phil Rozek]

@KevinJr, I've never had any problems in "liking" reviews - of my business or of clients' businesses. (Not that I do it habitually or anything.)

The reviews aren't more likely to get filtered. Probably the only areas of payoff are (1) "optics" and (2) possibly that those reviews may show up near the top when a customer sorts the reviews by "Most Relevant."

 

[JoyHawkins]

I would vote that it's a waste of time. We've tested upvoting reviews and it makes no difference in their placement in the search results.

 

[Phil Rozek]

Yeah, it's not a high-payoff use of time. There doesn't seem to be a downside to a drive-by "liking," though.

 

[KevinJr]

Thx Phil & Joy,

Agreed it could be useless in SEO/Ranking, but that's not my intent, I reply to every review and think the reviewer would be impressed to see a "Like" on his/her review. Thus demonstrating good will and repeat business.

As far as time, it's only a second to Like as I'm replying or have an intern do it.

No wrong answers,

KJr