Hundreds of business got 5 star reviews removed

[xavier_colomes]

Hi all!
I guess you all noticed that hundreds of business owners are seeing that they lost between 10 and 50 (all 5 stars reviews) today.
It's clearly a change of the algorithm that impacted businesses from all over the world, and probably related to the push from countries like Italy and the UK to strengthen the fight against fake Reviews.

CMA secures important changes from Google to tackle fake reviews

Google has agreed to make significant changes to its processes for tackling fake reviews – meaning people can have more trust in the reviews they see.

www.gov.uk

Some initial hypothesis would be that they either changed the geoolocation parameters, maybe to make them narrower to the business location or that they detected a new pattern on the review that triggered it to be considered fake or spam.

I'd love to have. your thoughts on that!

Xavier

 

[Bryan Bloom]

Google just posted something official stating it is in fact an issue with counting the reviews: https://support.google.com/business/thread/324226897

Thanks @JoyHawkins and @rustybrick !!!

 

[Localius]

Any update on this issue? My clients are facing this issue too. The reviews are there, but the number showing total reviews is incorrect.

 

[JoyHawkins]

Any update on this issue? My clients are facing this issue too. The reviews are there, but the number showing total reviews is incorrect.

Please see the pinned response: Hundreds of business got 5 star reviews removed | Local Reviews