wehrlse1

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Hi! I am working to claim a Google My Business profile for a client. I claimed it using the login information that they provided us. When I began the claiming process, it brought me to the screen in the attached picture and had me enter business information. Since the knowledge panel had no address or anything else, I added it all in. I noticed that none of the changes I was making from within were being reflected on the knowledge panel, and it was still showing as unclaimed. I tried to reclaim it a few times, but now it looks like I might have just been creating more listings. I noticed 4 listings all for the same business in the one account! I figured it might have been something strange with the login info they gave me because their GMB homepage kept telling me stopped populating the listings, and the only way I knew they had ownership was from the emails they received. So I made new login info and went to reclaim, but started having the same issues! To top it all off, the all of the listings are suspended and unverified. I tried to reach out to Google Support, but they are not responding. How can I make sure that I did not accidentally create multiple listings and can claim the correct one? Thank you!

Picture 1.png
 

wehrlse1

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Hi Joy! Thank you so so much for the help! The postcard was sent, but the client never received it. Should I completely delete the other listings, or just remove them from the account? And how can I ensure I claimed the correct one? I just worry I made a duplicate, and that the original one will not allow me to claim it.
 

wehrlse1

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Ok perfect. Will the listing still look unclaimed from the knowledge panel until it is verified? How do I know I claimed the correct listing?
 

wehrlse1

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OK thank you so much for your help! I have really appreciated your time!
 
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