helloworld

Member
Joined
Aug 13, 2015
Messages
12
Reaction score
1
Howdy all, thought I'd come here to ask this. I hope I have placed this in the right sub.

For years my business showed the business information on the right hand side of google search, which was good for obvious reasons, reviews etc. But I changed website design a while back and since then it has disappeared and I have not been able to get it back.
I was hoping someone had some experience with this issue?

thanks
Stephen
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Hi Stephen, sorry to hear!

If you search for your biz name + city state does it come up?

Did the page names change or domain or just the design?

Did you by chance also change to https but your GMB still lists the http version of the page?

If you can share your URL it's easier for us to look instead of guessing and we might notice something else that's out of sync.

You can break up your URL if you don't want this page to rank/show up in Google. mydomain . com
 

helloworld

Member
Joined
Aug 13, 2015
Messages
12
Reaction score
1
Hi Linda,

Thanks for the reply. It does come up when local +modifiers are added plus several others, i.e. melbourne or reviews

We have been https for a few years now, so that or other changes to map listing weren't made.

We did add a bunch of city based pages for different ad campaigns. There is no address attached to them though and I haven't seen this issue before to be honest. But this is the only thing I can think of that MAy be the issue. We are not a new business though.

URL is Hosting, Websites and SEO - Media Fortress


Stephen
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
Yep Colan is right, I forgot we discussed that here. If I remember correctly it was mainly marketing/web design sites that got hit. Or at least those are the ones that came here to report it, initially.

But still wanted to double check listing, which I did last night and it's fine as far as I can see.
So ditto, ditto Colan. :)
 

helloworld

Member
Joined
Aug 13, 2015
Messages
12
Reaction score
1
Ok thanks, this is bizarre. I have not seen this issue on competitor listings.
 

Nikos

Member
Joined
Jun 28, 2017
Messages
61
Reaction score
11
Hello there,

Did you make any change on the categories of your GMB listing?

This sounds like the thread I started back in December. Many people jumped in to report the same finding: that they have lost their knowledge graph panel for search terms not containing a location modifier.

Finally, we found a solution which worked for many of us, we removed additional categories from the Info tab on the GMB listing.

Knowledge Panel Removed - Possible change in algo?

I hope that helps.
 

helloworld

Member
Joined
Aug 13, 2015
Messages
12
Reaction score
1
Thanks Nikos.

This maybe related to your comment, which i hadn't seen until just now.

Originally our parent service was "web hosting company" however as we have grown and changed it was no longer our core service. We did change it to internet marketing service with web hosting as and addon.

I also made some homepage edits and while it wasn't instant. It is now back. I only checked because I noticed Google has removed the old WMT in the past few hours and replaced with new search console...which i hate ftr
 

Nikos

Member
Joined
Jun 28, 2017
Messages
61
Reaction score
11
Hi,
I believe recently there were some reports on Twitter claiming that knowledge graph panels are now back for local businesses.
So this may have something to do with Google's decision to give back knowledge panels without the need to type in the location.
 
Similar threads
Thread starter Title Forum Replies Date
Phil Rozek "More about [business]" dropdown in local knowledge panel: new? Google My Business & Google Maps 6
Colan Nielsen Google Changes Business Name in Local Knowledge Graph Google My Business & Google Maps 4
buzzrank Home inspector business category not available in Canada, but local competitors have NAP, Categories, Dashboard Data 3
Stef Kiley Temp closed business ranking higher in local pack Help & Support for Google Local 2
F Turkish post: Google My Business local seo Recycle Bin 0
F Google My Business local seo Google Local 101 3
JoyHawkins Are Local Services Ads Stealing Clicks from Google My Business? A Case Study of 110 Listings Paid Search and Local Service Ads 0
Professor M Google Maps and Google My Business Big Changes - Google Maps Local News Feed Google My Business & Google Maps 26
Y Whenever I publish update for my local business, my local rankings drop for 3-4 days Local Search 1
jpayne7 Google Favoring Rich Snippets for Job Postings over Local Business Listings? Google Local 101 4
K New local business using stock photos for portfolio Local Content 5
Brian Barwig How to Win at Local Search with Service Area Businesses Service Area Businesses 3
Charles Jenkins SCHEMA For local business with address hidden? Local Search 1
N Local services Ad Approach for Businesses with Multiple locations on one GMB Account Paid Search and Local Service Ads 4
NickB-Tampa URL is updated in Google My Business but doesn't show up correctly in maps or on Bright Local Local Search 2
R Two Local Businesses Share One Address Local Search 3
P 2 Businesses, Same Address, 1 local, 1 SAB Google Duplicates & Merges 5
J Using the phone number of the previous local business Citations 5
Zhanna A business completely disappeared from Google Local Finder Google My Business & Google Maps 3
C Website URLs for Multiple locations in Google My Business & Local Citations Google My Business & Google Maps 2
IanJohnson Multi-Location Businesses not showing Local results in SERPs Google My Business & Google Maps 1
G Most searched local businesses Google My Business & Google Maps 3
Paul Stevens Businesses from 120 miles away showing up three-pack for searches that name local town Local Search 20
TammyT Does city in business name increase local pack visibility Local Search 7
S Free tool for local businesses - update data on Google, Facebook, Yelp, etc. - would you use it? Local SEO Tools & Software 7
djbaxter Which service-area business types perform best in local search? Service Area Businesses 0
champiso Popups in the mobile to put a review to the exit of a local business Google My Business & Google Maps 2
ashley.smith Does Google My Business prioritize reviews from Local Guides over other users? Local Reviews 7
Paul Kargo Local Business for two Different Languages - How to Optimize? Recycle Bin 5
vivekrpatel Local Business for two Different Languages - How to Optimize? Local Content 7
L Local Business contact info? Local SEO Tools & Software 3
J 2 Locations | Site Structure | Local Business Google Local 101 12
nathangdavidson What's the best way to advise Google when there's a bogus business listing returned in a Local Pack? Google My Business & Google Maps 10
Beris Local Business Schema - Multiple Locations Local Search 6
R Free Webinar: How to Use LinkedIn to Generate Leads for Your Local Business Events 0
R Free Webinar: Organic Facebook Marketing Tips for Local Businesses Events 0
H A hypothetical: A famous local business gets it's very first website Ranking Puzzles 8
Grabgooglesgoogles Verified and optimised GMB listing doesn't show up on maps when viewing the street (unlike every other local business which does). Help & Support for Google Local 8
Gsmithmike Business with Different Branch Names in a city, How to proceed creating citations and doing Local SEO? Local Search 1
JoyHawkins Ask Joy Hawkins Anything About Google My Business - Local Marketing Institute Events 10
Dan Foland Google Officially Announces 'Local Service Businesses' Improvements Service Area Businesses 6
rosie.brightlocal Google Reviews Study: How are local businesses using Google Reviews? Local Reviews 1
JoyHawkins October 3, 2018 - Google Medic Algo Update - How Did It Affect Local Businesses? Google Algorithm Discussions 4
Garrett Sussman 3 Creative Ways to Use Community Events to Get Reviews For Your Local Business Local Reviews 2
B Single-City Multi-Location Business Local SEO Multi-Location Issues 4
B Single-City Multi-Location Business Local SEO Multi-Location Issues 4
rosie.brightlocal New data: BrightLocal's Voice Search for Local Business Study Local Search 1
rosie.brightlocal BrightLocal Expert Local Business Link Building Survey Local Search 0
Garrett Sussman What Is Local Content and Why Is It Important To Small Businesses? Local Reviews 0
Eric Shanfelt Local business emails I can subscribe to? Marketing 1

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom