russofford

Member
Joined
Jul 25, 2012
Messages
129
Reaction score
25
Hi,

When would it be appropriate to marking a business listing as 'closed' vs. deleting it from Google Places/Maps.

Of course we would all love for Google to just delete a dupe listing or an old listing with an outdated address... but should/can we just 'delete' the listings instead of marking them as closed?

Must we always follow the rule of marking a listings as closed if the business moved or a lawyer left a law firm... or is it worth it to try to get the listing deleted first, and then if that doesn't work, resorting to marking it as closed?

I would like to reference the discussion at SEOMoz that Linda has participated in: The to Delete a Google Places Listing - YouMoz | SEOmoz

Sincerely,

Russ
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Joined
Jul 19, 2012
Messages
3,782
Solutions
4
Reaction score
1,919
It certainly seems that this issue is still up for a lot of debate. At the end of the day, the best practice for a listing with an old address is to mark it as closed. Once it's marked as closed, Google should begin the process of removing it from the index.

Ultimately there is really no way to officially delete a listing from Google Places. Even if you claim and delete it from maps from within the places dash, the listing will still linger as long as there are other citations that can vouch for it. If the listing also happens to be claimed somewhere else, then the action of deleting from maps from within the dash becomes even more futile.

This is a great topic Russ. I'd love to hear what others think about it.
 

russofford

Member
Joined
Jul 25, 2012
Messages
129
Reaction score
25
Once it's marked as closed, Google should begin the process of removing it from the index.

I'd be interested to hear from others who have previously marked a listing as 'closed'... does Google keep the listing live forever with the status showing 'closed' on the G+ Local page... or does it eventually disappear from the database?

Does Google WANT the info to stay in their database so that searchers can 'see' that the business is closed and can read the old reviews, etc.? If a 'closed' listing stays forever... I can see why trying to 'delete' it first would be better than closing it.


Russ
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Hang on, answers and an important new post coming on this within the hour.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
does Google keep the listing live forever with the status showing 'closed' on the G+ Local page... or does it eventually disappear from the database?

Does Google WANT the info to stay in their database so that searchers can 'see' that the business is closed and can read the old reviews, etc.? If a 'closed' listing stays forever... I can see why trying to 'delete' it first would be better than closing it.

Yes it will stay live. Maybe not forever. If all citations and mentions of the business all over the net were deleted, it may eventually drop off.

But marking closed pulls it out of the index so it won't come up for KW searches, only a direct name search.

BUT as Colan said, Google will no longer delete listings. Even if you delete/suspend in dash it WON'T go away. Or if you can somehow temporarily delete, it will just come back if there are other listings anywhere on the net at that location.

Basically IMHO the whole reason for the need to close start over AND the reason Google will no longer delete listings (or Dr. dupes) is because their scraper mechanism is out of control and it's futile to fight it! They've realized it's pointless or too much support time to try to keep fixing problems like correcting addresses the bots continuously change back to the previous address - SO instead, we have to jump through hoops and bandaid it by closing and starting over.
(Again simply my opinion.)

NEW INFO - Google finally did an official help doc for how to properly move. I've been asking for this for a LONG time so it would not just be me and a couple other TCs telling folks this, but we'd have something official to back it up. Not very detailed, but better than nothing.

How To: Google FINALLY Releases How to Move Local Listing Help Doc
 
Joined
Sep 5, 2012
Messages
293
Reaction score
91
There is no difference between 'delete' and 'close' as close is just a subset of the delete command in MapMaker. It doesn't actually delete it rather removes it from the public eye. If you 'close' something but search for it, the feature will appear but will display this feature has closed/moved/etc. message. When you delete for spam it gets removed from the public eye, but you can't find those features via a search. I think there isn't much to get hungup on regarding a distinction between closing vs. deleting. Unless there is something specific in the Dashboard.

Regarding the new Places guidelines, they're nothing different from the Map Maker ones that say:

This place is closed: Indicates that the place is out of business or temporarily closed.
  • The feature has moved from one place to another (this is only the case when the new location is in a different city/state/country).

It is good that Google is finally providing clarity on the Places side of things.
 
Similar threads
Thread starter Title Forum Replies Date
WAHamilton Main listing filtered by duplicate, after duplicate is marked as 'closed' Google Duplicates & Merges 6
Rich Owings Duplicate listing marked closed Help & Support for Google Local 4
L Marking Listing as Closed Local Search 1
R Marking a G+ Listing as Closed vs Deleting the Listing? Moving or Name Changes 6
F Practitioner Listings being marked as Duplicate - Law firm category Google My Business & Google Maps 0
freerunr Email Notifications: Listings marked as duplicates Google Duplicates & Merges 2
B Google marked listing as duplicate but its not Google My Business & Google Maps 1
marcusdb GMB duplicate marked as "Place Doesn't Exist" - can you recover the deleted listing? Google Duplicates & Merges 2
C GMB Marking Service Listings as Duplicate Google My Business & Google Maps 8
R Listings Not Showing - Marked as Spam Google My Business & Google Maps 8
Christa Morgante Main/Practitioner Listings Marked as Duplicate Addresses in GMB Google My Business & Google Maps 6
amy.inbound 2 Listings showing in Places Dashboard, Can't edit one - "Marked as Duplicate" Help & Support for Google Local 9
Jeffrey Marking GMB as moved Moving or Name Changes 12
Koray Tuğberk GÜBÜR Review Schema Mark up and Google My Business Reviews Local Search 4
J Somebody marked my GMB as permanently closed Google My Business & Google Maps 2
A Repeatedly being marked as open by Google Google My Business & Google Maps 3
M Missing reviews after business erroneously marked as a duplicate Google Duplicates & Merges 6
ABuck Verify and Mark as Permanently Closed or Mark as Permanently Closed? Google My Business & Google Maps 4
sixthcitysarah USPS Has Marked this Address Inactive? Recycle Bin 1
freerunr "Marked as closed from Google" Verbiage NAP, Categories, Dashboard Data 2
NevenaIvanova "Mark as temporarily closed" option in GMB not working Google My Business & Google Maps 4
GuyFinley Google marks temporary closure as permanent. Google My Business & Google Maps 2
kathleen.rhodes Business Marked as 'Permanently closed' Moving or Name Changes 2
razorclicks The Top 5 Factors for a Review to be marked Most Relevant Local Reviews 5
P Schema Markup - SameAS & HasMap - Does marking these up help with local ranking factors Local Search 0
dlee325 Apple Maps erroneously marking businesses as Closed - Anyone else have this issue? Local Search 4
freerunr Interesting Things in Local Finder: Question Mark and "Write a Review" Google News: Important Changes & Features 2
nbrimhall Departments at same address marked as duplicate Google Duplicates & Merges 4
djbaxter Marked jump in brute force attacks against WordPress sites Organic SEO 0
JoyHawkins Should you Mark up Testimonials to get Gold Stars? Local Reviews 28
Tim Colling Rude call from Google employee (?) and moved office gets marked as closed Local Search 5
A Local Schema Mark Up for Multi-Locations Questions Multi-Location Issues 3
A Local Schema Mark Up for Multi-Locations Questions Multi-Location Issues 3
Linda Buquet Schema: WHAT Should I Mark Up? EVERYTHING - Per Google! Local Search 0
Linda Buquet No Verifcation Check Mark? New Type of Page OR??? Google My Business & Google Maps 2
djbaxter New feature: Mark Thread Unread For Later Reading Forum Tech Support 2
S Marking a business as closed Help & Support for Google Local 7
Daniel C Berman Business with Active Google Places profile, but Marked Closed in Mapmaker Help & Support for Google Local 10
M Hi from Mark in Vancouver Introduce Yourself - We're Friendly 1
Don Archer Google business listing with 482 Real Review Missing. How do I get them back? Help & Support for Google Local 0
BekahBerry Managing one client with multiple listings and need to be alerted to reviews All Things Google My Business [PRIVATE] (LocalU) 1
Hammer GMB listing, can't find out who owns or request access All Things Google My Business [PRIVATE] (LocalU) 5
W Remove Listing Google Local 101 4
Collin "Delete this listing" vs "Remove listing" Google Duplicates & Merges 4
Hammer Site manager trying to get listing ownership All Things Google My Business [PRIVATE] (LocalU) 6
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
A Old listing reflects the wrong information - But there's a twist. Google Duplicates & Merges 1
JoyHawkins Get Live Inventory Displayed on Your Google My Business Listing Google My Business & Google Maps 6
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom