Brian - TGL
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- Joined
- Aug 30, 2023
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I have a business owner with almost 800 reviews and a 5-star average who is in the middle of legal proceedings with a customer.
Somehow that customer is able to refresh/bump his negative & aggressive review daily for several months so that it is tagged with "new" every day.
I compared the text of the review yesterday to the bumped version today and both are identical.
It could likely be flagged as harassment against an individual based on the content of the review, but if they are THAT motivated to renew this review every day, I doubt that will be the end of the situation. Unless removing the review still shows it as valid at the customer end even though Google is not showing it to the public?
Does anyone have any idea how the review keeps getting renewed?
Somehow that customer is able to refresh/bump his negative & aggressive review daily for several months so that it is tagged with "new" every day.
I compared the text of the review yesterday to the bumped version today and both are identical.
It could likely be flagged as harassment against an individual based on the content of the review, but if they are THAT motivated to renew this review every day, I doubt that will be the end of the situation. Unless removing the review still shows it as valid at the customer end even though Google is not showing it to the public?
Does anyone have any idea how the review keeps getting renewed?