New business description above the address on GBP panel?

[therkf]

A client alerted me to this yesterday. We are seeing a one-line business summary appearing on their GBP panel.

We're not sure where the text is coming from - and it's inaccurate (of course).

It appears above the address, near the top. (see screencap) The lengthier business-provided description still appears lower down.

Any insight on where this is coming from, and where they can edit the text?

Thanks!

 

[JS Girard]

That's an editorial summary. The AI summaries (@JoyHawkins can you confirm?) are still in test phase and have a warning message.

 

[JoyHawkins]

That's an editorial summary. The AI summaries (@JoyHawkins can you confirm?) are still in test phase and have a warning message.

Correct.

 

[therkf]

Thanks - I was afraid of that.

I don't see the AI warning message on this listing. That's even scarier!

 

[therkf]

FWIW, the only place I can find similar text is a summary on an unverified listing on this directory site.
https://www.forarizonalovers.com/mesa/en/best/flower-delivery-mesa
You're not trying to tell me that Google's AI summaries are pulling data from random low-quality sites, are you? That would be crazy talk.

 

[JoyHawkins]

Read the link JS linked to. It's not AI, it's an editorial summary.

 

[therkf]

Read the link JS linked to. It's not AI, it's an editorial summary.

Thanks. Missed that ... more coffee needed on this Friday.

 

[klharris08]

If you contact Google support, I've heard they can edit it to be factual.

 

[therkf]

Confirmed - they were able to correct it after only two interactions.