New Chat Function in GBP

[Matt Chauhan]

We are seeing a new chat button on our GBP dashboard. Anyone else noticed it?

If a user wants to chat with us using this feature, where would he see the option to initiate the chat? On Google Maps? Only on mobile devices?

 

[JS Girard]

... it's for a texting or whatsap phone number. The whatsap thing has been reported before. Not sure about the texting number.

No one has shown the dashboard view before (only what it looks like in search/map), so i have no idea if the chat section (there is no "chat button" anywhere in your screenshot) is new or not.

 

[Matt Chauhan]

... it's for a texting or whatsap phone number. The whatsap thing has been reported before. Not sure about the texting number.

No one has shown the dashboard view before (only what it looks like in search/map), so i have no idea if the chat section (there is no "chat button" anywhere in your screenshot) is new or not.

 

[JS Girard]

Sorry, I meant that part within the editing section. (Does anyone actually refers to the profile/knowledge panel view as a dashboard??)

I don't know if the whatsapp stuff was always in a separate section like that or if it used to be part of the phone number/contact section.

 

[Matt Chauhan]

Sorry, I meant that part within the editing section. (Does anyone actually refers to the profile/knowledge panel view as a dashboard??)

I don't know if the whatsapp stuff was always in a separate section like that or if it used to be part of the phone number/contact section.

The whatsapp and the text messaging feature is completely separate. Not a part of phone number/contact.

 

[JS Girard]

The whatsapp and the text messaging feature is completely separate. Not a part of phone number/contact.

yeah, what I was saying is
1) The whatsapp thing is not new. It's been first reported last summer.
2) I thought the organization may be new, but I misremembered: the original screenshots were showing the same thing.

So it may be being deployed wider (not for us in quebec yet anyway), but it's not really "new".