JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,950
Reaction score
579
GMB used to merge an old listing location into the main listing location if the listing had moved. It was basically a merge with a 302 redirect if I'm not mistaken.

I got this from Twitter today:
localsearchforum.jpg


They're now leaving the old listing up.

Is this how you guys have been seeing this handled lately?
 
Last edited:

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,950
Reaction score
579
Hey @JoshuaMackens Yes I am seeing more and more cases where support is "moving" a listing according to them but actually applying the closed tag.

Did you just accept it and let it go? It seems like it could have ranking implications with a "permanently closed" listing out there and also no ranking boost from the merged profiles?

Also, this seems like a silly way to handle this? What benefit is there to Google to change it to this?
 

Colan Nielsen

Administrator
Moderator
LocalU Faculty
Top Poster Of Month
Joined
Jul 19, 2012
Messages
3,791
Solutions
4
Reaction score
1,924
Depending on the scenario I have accepted it. Not always worthwhile to push back (but sometimes is worthwhile).

The inconsistencies arise from inconsistent training of the GMB support reps across the various teams and countries they operate out of. Also, some support reps play things purely by the books while others are willing to work outside of the box to figure out the best solution to a problem.
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,950
Reaction score
579
Good information to know!

Are you pushing back at all on them not merging the listings?
 

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,950
Reaction score
579
I just had a case where a client got in touch with us and Google undid their "moved" designation. Either that or I am misremembering and didn't actually get them to do it correctly. Anyways...

Originally he had 2 listings. One at an old address and one at his correct address. When he moved I think he started a new GMB page. The old location had 100+ reviews. The new location had less than 20. I reach out to Google in December, they slap the "moved" designation on it and merge the reviews. No biggy.

Client contacts me today. The old listing is back. It's now marked "permanently closed" and has the old reviews back on it. They're obviously very upset.

1) I'm wondering because of Google's new "moved" policy (marking the listing "permanently closed" instead of applying the redirect) if they rolled back their "moved" changes across the board and tons of people are experiencing this?

2) Have you guys experienced anything like this where Google reverts the merging or moving of listings?

3) Has anyone lately been able to get Google to mark a listing "moved" and get a redirect or are you experiencing Google enacting their new policy and marking the old listing "permanently closed"?

P.S. It is possible that Google just never did the work I asked them to do. However, I do have confirmation from Twitter that they did it and I always double check their confirmations, so I doubt this is what happened. But still, there is a chance.
 
Similar threads
Thread starter Title Forum Replies Date
M Google changes client's 5 year old, verified GMB to a duplicate listing Google Duplicates & Merges 7
C How to respond to multiple fake or duplicate GMB accounts? Google My Business & Google Maps 1
Ben Walsh Best way to contact the GMB team for duplicates, etc., at the moment? All Things Google My Business [PRIVATE] (LocalU) 4
TriciaClements Merging 2 GMB (Not duplicates) Google Duplicates & Merges 10
K GMB Server Errors when trying to report a duplicate Google My Business & Google Maps 2
Mike Yem GMB Duplicate Loop Ask a LocalU Expert [PRIVATE] (LocalU) 3
LisaB Removing 2 Duplicate GMB Listings Google Duplicates & Merges 9
mikepetersonwi Unable to create GMB listing as it's considered a duplicate Google Duplicates & Merges 1
CraigJMount 3 Uses of the World "Duplicate Location" in GMB Google Duplicates & Merges 1
H Merging a duplicate GMB - what happens to the posts? Google My Business & Google Maps 3
S Duplicate content penalty for using the same GMB posts? Google My Business & Google Maps 19
marcusdb GMB duplicate marked as "Place Doesn't Exist" - can you recover the deleted listing? Google Duplicates & Merges 2
eitskowitch GMB Duplicate, please help! Google Duplicates & Merges 4
MChuckGreen Duplicate + Spam GMB Listing - Please Help with Removal Google My Business & Google Maps 2
D GMB Duplicate Nightmare Google Duplicates & Merges 1
D GMB Duplicate Nightmare Google Duplicates & Merges 4
C GMB Marking Service Listings as Duplicate Google My Business & Google Maps 8
L New prospect with multiple location duplicate fake GMB listings Google Duplicates & Merges 1
latin_sydney New prospect with multiple location duplicate fake GMB listings Google Duplicates & Merges 1
M Deleting Duplicate Claimed GMB Google My Business & Google Maps 2
Christa Morgante Main/Practitioner Listings Marked as Duplicate Addresses in GMB Google My Business & Google Maps 6
Ray Litvak Duplicate GMB accounts for same client--help!! Help & Support for Google Local 7
Chris Ratchford Google Ads- Local Pack- one GMB location only? Paid Search and Local Service Ads 1
hannahmoen "Work" Replacing Business Name on GMB for Business Owner Help & Support for Google Local 3
rich_marlatt Sharing Medical Patient UGC on GMB Post Google My Business & Google Maps 1
H Seems like someone is trying to Steal my clients GMB Google My Business & Google Maps 5
Annika Neudecker Should you use more than 5 GMB categories? NAP, Categories, Dashboard Data 2
Hammer GMB listing, can't find out who owns or request access All Things Google My Business [PRIVATE] (LocalU) 5
M Some questions with GMB and multiple locations Multi-Location Issues 1
Professor M Is this new on GMB? Slideshow showing on the About section - Overview Google My Business & Google Maps 2
D A client has 3 verified GMB's across 2 states,with service pages for each location. Should service pages have only their respective locations address? NAP, Categories, Dashboard Data 3
rich_marlatt What is the GMB best practice for moving offices? All Things Google My Business [PRIVATE] (LocalU) 2
djbaxter Webinar GMB Best Practices for Multi-Location Sites: Live Webinar April 14, 2021 Events 0
WilliamA Free Chrome browser extension for GMB Categories. NAP, Categories, Dashboard Data 9
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
abbiebeltran GMB Verification Postcard Update - What Does 2021 Postcard Look Like? Google My Business & Google Maps 1
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
N What category should be selected for such business in GMB? Google My Business & Google Maps 6
T GMB Getting suspended after verification. Help & Support for Google Local 6
greenworld_ Adding a new location extension for a separate GMB listing Paid Search and Local Service Ads 1
M Removing old GMB listing from previous owner of premises Google My Business & Google Maps 1
Greg Bernhardt Attribution for product clicks in GMB panel Google My Business & Google Maps 1
1 GMB Listing Disabled after updating address... Google My Business & Google Maps 12
BrentCarnduff GMB account suspended - why? Help & Support for Google Local 1
TriciaClements 3 Businesses - how to handle GMB listings for SAB? Google My Business & Google Maps 4
NevenaIvanova Additional Phone Number in GMB dashboard Google My Business & Google Maps 1
rayrober GMB Messaging does not turn on Help & Support for Google Local 2
BenFisher PSA: GMB Not Showing Address Form on Verification - BUG Google My Business & Google Maps 3
Kevin Marshall Thoughts On Wix and GMB Announcement Websites, Software, and Security 2

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom