Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
HelponSocial.png


Back in August Google introduced "Help on Social", a new way to ask Google questions on Twitter.

Help on Social, a mobile-friendly site powered by Conversocial, let's you ask questions and get help with any Google product via Twitter. However GMB support was only recently added.

Elizabeth our Google My Business Community Manager just publicly announced a couple days ago that the program is available now for GMB help.


Help on Social, a new way to ask and answer Google My Business questions on Twitter

Help on Social, a mobile-friendly site powered by Conversocial, brings together Google My Business product questions from across Twitter so you can ask questions or help others. Plus, you can earn some nifty points and climb the leaderboards as you help more folks.

Have a Google question? Tweet with hashtag #gHelp!

If you like to express yourself in 140 characters or less, tweet your Google product questions with #gHelp. Our community of expert users -- including Google Top Contributors -- are on standby ready to help!


In case you have not noticed Google Small Business and Twitter have been teaming up on lots of SMB initiatives lately. I find that really interesting. And most people are not aware but Twitter support has been an option for awhile via @GoogleSmallBiz on Twitter. But #gHelp goes beyond getting help direct from Google support on Twitter and pulls in the knowledge base of Google Top Contributors.

All the GMB TCs were invited awhile back to get set up and ready. You'll find Joy, Mike, Priya and others are pretty active there already. I won't be doing it for 2 reasons. 1) RSI 2) Anyone that reads me knows I can't answer a GMB Q in 140 characters. :) Haha!

And really, as convoluted as GMB issues can get trying to get help on anything that complicated on Twitter in 140 character convos would be tough. But for quick easy answers it's awesome!

So if you want to get Twitter help from Google Top Contributors and Googlers just Tweet #gHelp.

OR if you are an expert and want to help provide answers to GMB questions, check out the program here: goo.gl/helponsocial

P.S. Pro tip: If any of you have set a goal to become a TC some day, in addition to helping at the GMB Community, this would be another great way to show off your knowledge and get on Google's radar. :)

HelponSocial.png
 

CodyBaird

Member
Joined
Jan 4, 2013
Messages
341
Reaction score
126
I don't really understand this move by Google. 140 characters to explain a problem? Good luck. I will watch with popcorn.

Sent from my SM-G900V using Tapatalk
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,313
Reaction score
4,241
I don't really understand this move by Google. 140 characters to explain a problem? Good luck. I will watch with popcorn.

Especially GMB Qs right?

But obviously with only 140 characters it's better easy questions with short answers.
You can see a good interchange with Mike Blumenthal below about Show Home real estate offices. And Priya is providing lots of answers too.

You can get a feel for the types of Q & A here: https://twitter.com/search?q=#ghelp
 

mborgelt

Member
Joined
Jul 22, 2012
Messages
479
Reaction score
155
I think this is a helpful move by Google, especially for non pros. I agree with Cody that this will be interesting to watch. I'm curious to see how effective the hashtag will be for problem-solving. Being able to mine the tweets for a similar issue before tweeting could save loads of time. Thanks for sharing, Linda!
 

atalooseend

Member
Joined
Jan 26, 2016
Messages
11
Reaction score
1
I tried going through Twitter https://twitter.com/GoogleSmallBiz to ask a question about whether having your address as a suburb of a city affected anything and they got back to me within a couple of days. He didn't think so but they ended up changing the address to the city not the suburb for me as it wasn't picking it up from MyBusiness.

They were very helpful indeed.
 
Joined
Oct 25, 2013
Messages
752
Reaction score
286
dang... here I was enjoying my twitter free life. Ah well, thanks for the share Linda! I struggle with verbosity too, what can really be said in 140 characters? But at the very least, that's a great backlog of answers that'll be built up, good resource to know about if a person is looking for the answer the something specific.
 

atalooseend

Member
Joined
Jan 26, 2016
Messages
11
Reaction score
1
You just have to give a brief summary of the problem. They will reply and ask you to direct message them so you don't have the character limit.
 

cjonesmn

Member
Joined
Sep 11, 2013
Messages
12
Reaction score
1
P.S. Pro tip: If any of you have set a goal to become a TC some day, in addition to helping at the GMB Community, this would be another great way to show off your knowledge and get on Google's radar. :)

Linda (or anyone else), can you remind me as to what a "TC" is? Thank you.
 
Last edited:

JoshuaMackens

Local Search Expert
Joined
Sep 12, 2012
Messages
1,949
Reaction score
579
I can safely say that Twitter support is about 500% better than phone support so far. I now use it exclusively by tweeting to @GoogleSmallBiz.

Are you seeing more complicated issues like duplicate listings, etc. getting resolved by this support?
 
Similar threads
Thread starter Title Forum Replies Date
Lanerizz Google My Business Support Request Question Moving or Name Changes 1
BenFisher How to Contact Google My Business for Help and Support? Google My Business & Google Maps 0
L Is it still possible to contact Google my Business support by phone ? Local Search 1
timcapper Manual Penalties and Google Business Support on Suspended Listings Google My Business & Google Maps 5
JoyHawkins Google My Business Phasing Out Phone Support? Google My Business & Google Maps 37
DanLeibson Google My Business Support Horror Stories Google My Business & Google Maps 13
Mary Banned: Google My Business Support via Twitter - Tweet #ghelp Recycle Bin 0
Colan Nielsen 13 Time-saving Google My Business Support Shortcuts Google My Business & Google Maps 4
Dustybones Google My Business Support Strategies By Andrew Shotland Google My Business & Google Maps 0
Lloyd Silver No Current Website - Best course of action to support Google My Business Google My Business & Google Maps 5
Susan Walsh Google+ Local (Places for Business) phone support Google My Business & Google Maps 3
Daniel C Berman Google Data Highlighter Now Supports Local Business Markup Local Search 10
L Service Area Business DELETED - Google+ Local Support Saga Proves My Points Service Area Businesses 1
Linda Buquet Service Area Business DELETED - Google+ Local Support Saga Proves My Points Service Area Businesses 1
L Business Listings Deleted by Google - Do Not Support Location Update Service Area Businesses 69
Linda Buquet Business Listings Deleted by Google - Do Not Support Location Update Service Area Businesses 69
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 2
C Fake google reviews on google my business Contact Us Messages 2
U Google showing location of Service Area Business Service Area Businesses 2
Lluc Google launches Years in Business in Search Google My Business & Google Maps 3
NickB-Tampa How can I unsync Google My Business from my Bing Places listings? Google My Business & Google Maps 4
F Turkish post: Google My Business local seo Recycle Bin 0
D Google Maps, Years in Business Google My Business & Google Maps 4
F Google My Business local seo Google Local 101 3
M Can I Use Google Voice for Google My Business Phone Number? Google My Business & Google Maps 2
A Google My Business Provider Program API Access İssues Recycle Bin 0
W Accepted Health Insurance Feature on Google My Business Google News: Important Changes & Features 14
Colan Nielsen NEW Google My Business is Testing "Services" Justifications Google News: Important Changes & Features 6
ryannbull Is there a bank of definitions for Google My Business Categories? NAP, Categories, Dashboard Data 3
ryannbull We have added a question to our client's Google My Business Q&A section and it keeps disappearing. Is anyone else experiencing this problem? Help & Support for Google Local 4
Koray Tuğberk GÜBÜR Review Schema Mark up and Google My Business Reviews Local Search 4
B Google My Business Product Photo Errors Google My Business & Google Maps 3
Brian Barwig New Google My Business Messaging Options Google My Business & Google Maps 1
whitespark Everything You Need to Know About Google My Business Posts Google My Business & Google Maps 3
JoyHawkins Are Local Services Ads Stealing Clicks from Google My Business? A Case Study of 110 Listings Paid Search and Local Service Ads 0
M Google My Business has been 5 months, no verification code has been received Help & Support for Google Local 3
Caroline S 1 Service Area Business, 10 Listings, Several Redressals Reported, No Action From Google - Help! Help & Support for Google Local 7
Brian Barwig Overview of New Google My Business Messaging Options Google My Business & Google Maps 0
Professor M Google My Business Messaging and Metrics are getting a boost Google My Business & Google Maps 13
Professor M Google Maps and Google My Business Big Changes - Google Maps Local News Feed Google My Business & Google Maps 26
Claire Carlile New Google My Business Dashboard Google My Business & Google Maps 1
JoyHawkins Search Console vs Google My Business (GMB) Insights: A Large Case Study Google My Business & Google Maps 4
BenFisher Google My Business Adding Reinstatement Request Google My Business & Google Maps 0
abbiebeltran Amway or Avon - Best Practice Google My Business Service Area Businesses 3
Lanerizz Help For Pending Google My Business Listing Google My Business & Google Maps 4
Colan Nielsen Top 10 Changes That Impacted Google My Business in 2020 Google My Business & Google Maps 1
jpayne7 Google Favoring Rich Snippets for Job Postings over Local Business Listings? Google Local 101 4
JoyHawkins Hijacked Google My Business Listings On The Rise Google My Business & Google Maps 4
ErinJones Google My Business Category Changes by Month Google My Business & Google Maps 0
Colan Nielsen Top 10 Changes That Impacted Google My Business in 2020 Google My Business & Google Maps 0

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom