Noticing Increased Sensitivity & Hard Suspensions When Making Legitimate Changes

[rgblocal]

We have 25+ GMB locations that occasionally need hours and services updated. Lately, it seems small changes are triggering suspensions. The listings and changes we make are legitimate, we use real images in posts and so on. Reinstatement has not been an issue.....yet.

Does anyone know why some listings seem way more sensitive than others and how to go about making changes when it seems like the slightest change triggers a hard suspension?

Vertical is education. We space out changes and follow known best practices.

Thanks!

 

[Colan Nielsen]

Does anyone know why some listings seem way more sensitive than others and how to go about making changes when it seems like the slightest change triggers a hard suspension?

The driving factor is the category. I think certain locations can be more sensitive as well if they have a history of flagged listings being set up there.

Is this happening when you make a single edit? Or do you have to make more than one edit for this to get triggered?

 

[rgblocal]

The driving factor is the category. I think certain locations can be more sensitive as well if they have a history of flagged listings being set up there.

Is this happening when you make a single edit? Or do you have to make more than one edit for this to get triggered?

We typically do try and keep changes to a 1 or 2 edits max. Most recently, it was a single edit to add a service type to obtain a justification, which worked after we got reinstated

It puts us in a tight spot: we need to now weigh the cost/benefit of having a listing go down for the potential upside of an optimized listing. Would be great to know if there was a pattern or better methodology we could apply across the board.