Managing a client's GBP and completely stuck. Looking for anyone who's seen this specific pattern.
Profile is a service area business, individual practitioner, US. Currently in "Verification not successful" from a video attempt the owner made before I took it on.
Phone verification is the only method offered. Every attempt returns "Sorry, we are having some issues at the moment. Please try again later." No code is ever sent.
What I've ruled out:
The profile notice says to submit another recording but video is not offered anywhere in the flow I can reach.
Has anyone hit this and found a way through? Specifically wondering whether there's a known route to get video re-enabled, or whether this is something that eventually clears on its own.
Profile is a service area business, individual practitioner, US. Currently in "Verification not successful" from a video attempt the owner made before I took it on.
Phone verification is the only method offered. Every attempt returns "Sorry, we are having some issues at the moment. Please try again later." No code is ever sent.
What I've ruled out:
- Not a landline, confirmed direct mobile, no CRM or forwarding
- Not carrier filtering, the send fails on Google's end before it leaves
- Not device, account, or network specific. I've tried as manager, owner has tried on his own phone and network. Same error
- Not the address format. Tried with and without the suite number. Without the suite the Call option became selectable where it had been greyed out, but both methods still error
The profile notice says to submit another recording but video is not offered anywhere in the flow I can reach.
Has anyone hit this and found a way through? Specifically wondering whether there's a known route to get video re-enabled, or whether this is something that eventually clears on its own.
