Photo Content Randomly Getting Rejected?

[Ryan Steinolfson]

hello experts!

has anyone encountered problems with uploading photo content to newly created GBP's recently?

I'm aware of the guidelines --

• Format: JPG or PNG.
• Size: Between 10 KB and 5 MB.
• Recommended resolution: 720 px tall, 720 px wide.
• Minimum resolution: 250 px tall, 250 px wide.
• Quality: The photo should be in focus and well lit, and have no significant alterations or excessive use of filters. In other words, the image should represent reality.

... but no matter what we upload, everything gets rejected automatically.

thank you for your insights!

 

[Greg Schueler]

You forgot this part:

• Wait 24-48 hours after uploading for approval.

Most images we upload show as rejected at first, but when we check back in a day or two they are all approved.

 

[JeffClevelandTN]

@mblumenthal answers this very issue on the Google support forum with some more detail, but @Greg Schueler is spot on.

 

[Ryan Steinolfson]

thanks @Greg Schueler @JeffClevelandTN !

Indeed, everything got fixed automatically after waiting 48h.

 

[JeffClevelandTN]

Good deal, thanks for providing an update!

 

[sixthcitysarah]

Having this happen this morning on a freshly verified profile will wait the 48hrs, this must be a newer thing! hasn't happened in the past year at all for our agency

 

[luischavez0104]

Hi, yes I was going to say if you leave the photos on the listing then they should go live in a day or two.