Hello all,
I seem to be having a similar experience to the gentleman in this thread:
Though mine has some different twists that may have caused the issue.
I created my GMB profile several months ago and with the help of of this forum and other resources, my local search rankings climbed and I was consistently in the top 5 or 10 and with more reviews and time, figured that would go higher. One day, I made several changes to the profile...updated hours, the description, added a few more zip codes into service areas...basic and easy stuff. Business was suspended. I opened a case with GMB support, explained what I did and suggested the suspension was a mistake. They reinstated the business immediately. Issue was, now I was in the 50’s and 60’s rank wise. After some back and forth with support and waiting a few weeks, nothing got better. Then I noticed that, though my service areas were all local to me and my location was properly listed as Naples, FL, my business was showing up in Independence, Kansas (I was number 3 there!). I sent a screenshot of this to support. Something was broken in the backend for my business. After some more back and forth and weeks, no change. The final result was to mark the business as closed and delete, then recreate under a different email. I did all of this as directed. Set up profile the same way, same categories, web, phone, service areas.....etc. Identical. I post weekly, upload pictures weekly and have followed all of the optimization ideas found here and elsewhere. I sit in the 30’s or 40’s ranking wise with several competitive businesses that do not have complete profiles, reviews, photos or posts ahead of me. I am thinking that the old listing may be causing this issue but ask for your thoughts and comments. The business is Vintage Power Clean in Naples, FL. I hope it is appropriate to list the business name here for you...if not, please advise what information is needed and how to get you more details. Thank you in advance!
I seem to be having a similar experience to the gentleman in this thread:
Rankings tanked...
Though mine has some different twists that may have caused the issue.
I created my GMB profile several months ago and with the help of of this forum and other resources, my local search rankings climbed and I was consistently in the top 5 or 10 and with more reviews and time, figured that would go higher. One day, I made several changes to the profile...updated hours, the description, added a few more zip codes into service areas...basic and easy stuff. Business was suspended. I opened a case with GMB support, explained what I did and suggested the suspension was a mistake. They reinstated the business immediately. Issue was, now I was in the 50’s and 60’s rank wise. After some back and forth with support and waiting a few weeks, nothing got better. Then I noticed that, though my service areas were all local to me and my location was properly listed as Naples, FL, my business was showing up in Independence, Kansas (I was number 3 there!). I sent a screenshot of this to support. Something was broken in the backend for my business. After some more back and forth and weeks, no change. The final result was to mark the business as closed and delete, then recreate under a different email. I did all of this as directed. Set up profile the same way, same categories, web, phone, service areas.....etc. Identical. I post weekly, upload pictures weekly and have followed all of the optimization ideas found here and elsewhere. I sit in the 30’s or 40’s ranking wise with several competitive businesses that do not have complete profiles, reviews, photos or posts ahead of me. I am thinking that the old listing may be causing this issue but ask for your thoughts and comments. The business is Vintage Power Clean in Naples, FL. I hope it is appropriate to list the business name here for you...if not, please advise what information is needed and how to get you more details. Thank you in advance!