Chaddow

Member
Joined
Sep 5, 2016
Messages
109
Reaction score
40
Hello again everyone

In my normal monthly checks for my clients GMB profiles, since last Wednesday I have started to see the HTML elements including <br> in the review responses generated by the business owners within the GMB dashboard

This is affecting all my clients and not isolated to one account so it affects many different brands which makes me think it is a google technical issue

Line breaks keep appearing when you click through to the reviews within the knowledge graph see the two examples below and it seems to affect every google review response going back years

Here is one of our hotels in Paris
Issue with reviews paris.JPG
Here is another review response from one of our hotels in Germany

Issue with reviews germany.jpg


If anyone could help with this it would be very much appreciated as I have already tried phoning GMB support about it and got nowhere is there anyone I could escalate it to?

It just a bit disheartening when I have spent time optimising and removing duplicates and then I require the clients input to respond to reviews and then they see this

Thanks in advance

Issue with reviews paris.JPG


Issue with reviews germany.jpg
 

Eric Rohrback

Moderator
Joined
Oct 3, 2012
Messages
1,021
Reaction score
343
To be clear you're responding to reviews directly from the GMB dashboard, and not a third party application/software right? Just trying to understand what your process is. I haven't seen this yet, so maybe the process has been different.
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
109
Reaction score
40
Hi Everyone

Thanks for the quick replies

Eric - Yes this is directly from the dashboard as I give management access to staff members at each hotel and go from there. No third party tools are used for any of my clients
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Thanks Chaddow for reporting.

I'm confirming that Joy did escalate this to Google for us and we are waiting for a reply.
 

Scott Rawlins

Moderator
Joined
Nov 14, 2012
Messages
1,102
Solutions
1
Reaction score
388
Not that it pertains to this, but I've also noticed on a few of my dental clients that I've looked at G seems to be adding a "Dental Care" cat to the listing. If you have dental clients, is anyone else seeing that too?
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
109
Reaction score
40
Hello again everyone

Updated google review without line breaks.jpg

This issue appears to have been resolved in my eyes but I would like conformation from google before I let my wider client base know

Has anyone heard anything as yet ?

Thanks again

Callum

Updated google review without line breaks.jpg
 
Similar threads
Thread starter Title Forum Replies Date
Chris Ratchford Strange thing going on in SERPs with client's website Organic SEO 3
Lachlan_Wells Local Falcon - Strange Results for Non-English Queries Local Search 5
vivekrpatel Strange 404 Error URLs in Google Analytics Dashboard Websites, Software, and Security 1
rayrober Very Strange GMB Activity Multi-Location Issues 2
N New Client...Strange GMB Issue Service Area Businesses 5
obcted Sudden Steep Drop + Strange Happenings Local Search 9
chrish Strange G+/Local/MapMaker Issue Local Search 6
glossolalia Strange Google Local Ranking Issue Google My Business & Google Maps 5
K Stranger In A Strange Land Introduce Yourself - We're Friendly 6
Nikki Brown Strange use of descriptors on Google Local Search 3
V Strange Insurance Categories in Baxter, MN Google My Business & Google Maps 3
RobinOctane Strange Company Creating YP Listings Local Search 7
M Strange UK rankings Google My Business & Google Maps 2
Dustybones Do you notice anything strange with this listing? Google My Business & Google Maps 10
Cleaner44 Strange errors on Google+ pages verified to merge with Google+ Local... Google My Business & Google Maps 1
djbaxter Bugs and things not working as expected in Xenforo 2.2 Forum Software Updates and Technical Issues 4
S Buying reviews, is this a real thing? Google My Business & Google Maps 3
bruce@brucejone Optimizing Images For GMB - Things Have Changed Google My Business & Google Maps 8
Barb Davids Are cities and zip codes in the footer still a thing? Local Search 2
LocalSEODat Hey Gang - if you get high volume of reviews and only reply to positive ones, is that a bad thing? Local Reviews 2
M Backlinking Citations: Is this a "Thing"? Local Search 8
freerunr Interesting Things in Local Finder: Question Mark and "Write a Review" Google News: Important Changes & Features 2
R Free Webinar: 15 Things You Must Do to Improve Your Google My Business Rank in 2019 Events 2
Jim Froling Joining This Forum Is The Best Thing You Have Done Introduce Yourself - We're Friendly 7
cd2 Are Hashtags in Google My Business Posts STILL a Good Thing? Google My Business & Google Maps 3
JoyHawkins _ Things to do in 2016 for Local SEO Post Drafts (Private) 0
JoyHawkins Is there Such Thing as a Description Penalty? Google My Business & Google Maps 10
Dustybones STUDY: 5 Things We See With The New Local Pack Local Search 7
Dustybones Is It a Bad Thing If You Don't Change Your Clients To HTTPS? Organic SEO 5
Linda Buquet 5 Things that Annoy the Heck out of Your Local SEO Clients - RU Guilty? Consultant's Corner 3
Linda Buquet 10 Things I Learned About Local SEO In 2014 - Andrew Shotland Local Search 0
Linda Buquet 12 Things To Check In Your Local Homepage SEO Audit + 2 Warnings Local Search 4
Linda Buquet 5 Things You Need To Be Doing Post Pigeon Local Search 0
Dustybones 7 things businesss do that can hurt local rankings Local Search 0
Dustybones A few things SMB's don't understand about SEO Local Search 0
Linda Buquet 10 Things That Scare You if you do Local SEO - Be Very Afraid! Local Search 1
Linda Buquet 7 Things I?ve Figured Out About The New Google Maps Google My Business & Google Maps 2
djbaxter Things That Help and Hurt SEO Organic SEO 3
Nick.SEOSpark 10 Things SEOs & SMBs Should Know About New Google Places Dashboard Google My Business & Google Maps 10
Bruce Bird Merging Places and G+ Local pages - and a few other things! Help & Support for Google Local 8
S Funny Things With Places Lately? Google My Business & Google Maps 6
Colan Nielsen InfoUsa - Odd Thing Happening Citations 13
Linda Buquet Google Launches NEW Things To Do In... Tourist Attraction Image Bar in SERPS Local Search 5
Tony Wang GMB Suspensions Still Happening? Google My Business & Google Maps 5
C Odd GMB happening Google My Business & Google Maps 9
B What happens if you stop renting your office space? Google My Business & Google Maps 14
L My business got suspended and then reinstated but something weird happens Help & Support for Google Local 3
H Merging a duplicate GMB - what happens to the posts? Google My Business & Google Maps 3
U What happened to my old profile and posts from productforums? Google News: Important Changes & Features 0
Benjamin Beck What Happens When Merging Accounts? Google Duplicates & Merges 3

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom