Unable to See NMX Preview Upon Clicking on GBP From Dashboard

[Syed Amir]

I'm encountering an issue with the dashboard. When I click on GBP from the dashboard, it opens the knowledge panel as expected, but the NMX preview is not displayed. Has anyone else experienced this problem or know how to resolve it? Any insights or suggestions would be greatly appreciated!

In the below video the issue can be seen.!
https://www.loom.com/share/807223e2567c46a6aed2860c922c05b9?sid=26279639-9bd2-4f0c-be3d-805a94e6fafa

 

[ElizabethRule]

Pretty sure this was a known issue - should have been fixed by Google. Can you confirm it's fixed?

 

[Stefan Somborac]

@Syed Amir - Are you logged in with multiple accounts? I wonder if some glitch is causing a user switch (to a user without access to the profile) in that step between clicking on the dashboard link and landing on Search. It looks like you're landing on Search without access to the profile, so there's no NMX.

What happens if you start in an incognito window, go to https://business.google.com/locations, and log in? Does that produce the same error?

(I like testing stuff like this in an incognito window because you're logged in with only one account, which eliminates weird behaviour you sometimes get when logged in with multiple accounts.)

 

[Syed Amir]

Pretty sure this was a known issue - should have been fixed by Google. Can you confirm it's fixed?

Yes I contacted the support and now the issue has been resolved.

 

[Syed Amir]

@Syed Amir - Are you logged in with multiple accounts? I wonder if some glitch is causing a user switch (to a user without access to the profile) in that step between clicking on the dashboard link and landing on Search. It looks like you're landing on Search without access to the profile, so there's no NMX.

What happens if you start in an incognito window, go to https://business.google.com/locations, and log in? Does that produce the same error?

(I like testing stuff like this in an incognito window because you're logged in with only one account, which eliminates weird behaviour you sometimes get when logged in with multiple accounts.)

No, this is the only dedicated chrome profile which contains multiple GBPs, but now the issue has been resolved after i contacted the support.