Urgent: Fake Reviews Scam Affecting Vincci Hotels

[Lluc]

Hi,

One of our clients, Vincci Hotels, is experiencing a fraudulent review scheme similar to an issue we reported last year for another client.

Situation Overview:​

Scammers, impersonating the hotel’s marketing agency, are contacting random users via a Telegram channel (none of whom have stayed at the hotel). They offer users payment in exchange for leaving a 5-star Google review for the hotel.

• Users accept the offer, post 5-star reviews, and then wait for payment.
• Scammers do not pay, leading frustrated users to edit their reviews to 1-star, exposing the scam and undermining the hotel’s reputation.
• The hotel then contacts Google Support to remove these fraudulent reviews.
• Unfortunately, Google has not taken action despite multiple requests.

Affected Hotels & Dates:​

• Vincci Palace – Fake reviews posted on February 10, 2025 - 132 fake reviews identified.
• Vincci Capitol – Fake reviews posted on March 6, 2025

Support Ticket IDs:​

• Vincci Palace: 5-1998000037872
• Vincci Capitol: 7-9200000038177

Could someone assist in resolving this issue? The reputation management team has identified the fake reviews and can provide additional information if needed.

Additionally, has anyone else encountered a similar scam? If so, how were you able to have the fraudulent reviews removed?

Thank you in advance for your support.

Lluc