😬 UTM not accepted, never seen this one before!

[Bryan Bloom]

Ok so we have about 45 listings. Brought on a new client, went in to change the URL for the website to include the typical UTM params.

The new URL goes on, we save, shows pending, then it reverts to just the naked URL of the homepage.

Never seen this type of thing before, and looking for any help or suggestions.

Thank you!

 

[Colan Nielsen]

I've run into this a few times over the years but I'm not sure if there is a common reason why this happens. Have you contacted GMB support yet?

 

[Bryan Bloom]

I've run into this a few times over the years but I'm not sure if there is a common reason why this happens. Have you contacted GMB support yet?

Hi @Colan Nielsen LOL the first thing I did was post here!! Everyone here is super helpful. I definitely can contact them but like to leave them alone if possible.

 

[Colan Nielsen]

I'm going to tweet this as well to see if anyone else has any insight/experience.

 

[Colan Nielsen]

@Bryan Bloom

 

[sixthcitysarah]

I was just about to say the same thing that was linked in Claire's tweet. We had this happen with our description and URL for a while! I'd see if you/others with access can check permissions: Sign in - Google Accounts

 

[Bryan Bloom]

I was just about to say the same thing that was linked in Claire's tweet. We had this happen with our description and URL for a while! I'd see if you/others with access can check permissions: Sign in - Google Accounts

Interesting, so you think this could be a 3rd party tool we gave access to our account that is changing it from the UTM param URL back to the naked URL?

But it's only on this one listing in our huge account... just making sure that you think it could be 3rd party access. ;-)

 

[sixthcitysarah]

Interesting, so you think this could be a 3rd party tool we gave access to our account that is changing it from the UTM param URL back to the naked URL?

But it's only on this one listing in our huge account... just making sure that you think it could be 3rd party access. ;-)

It could be someone from your client's company who granted access as well, or if just that individual profile was connected to some other platform. In our case, it was for Yext just for 1 single listing.

 

[AndySimpson]

Yep, Claire said it all, try this to see who/what's got access

Share some access to your Google Account with third-party apps - Google Account Help

To unlock certain features, you can give third-party apps and services some access to your Google Account. For example, a photo editor app may request access to your Google Photos to apply filters. S

support.google.com

 

[Bryan Bloom]

Ok everyone, @AndySimpson @sixthcitysarah @Colan Nielsen Thanks so much, if you can believe it, we put in the URL with the UTM's again and it went into review and is now sticking.

No idea why, or how. We looked at 3rd party access and really didn't see anything that we could remove.

We all know GMB is odd, and maybe this was just one of those cases? Either way, thanks and finger's crossed.