Verification Question

[sarmcl]

So this one is a little different. I am breaking down details below

• Client HAD a verified listing but apparently back in summer changed their name and the listing went out of verification. This was before my team took this over.
• Our agency still has ownership but Google wants the location re-verified understandably
• We tried to send TWO postcards and the client either didn't get them or accidentally threw them away
• Google now wants to do video verification which we said won't work and they (support) won't budge from it
• Are there any suggestions here? Phone verification would be super easy for us to coordinate. Video will be impossible.

 

[keyserholiday]

There is no workaround here. Your client will need to work with support and conduct a video call if you don't have the option to verify with a postcard.