Veryfing GMB Account During the COVID-19 Crisis

[Koray Tuğberk GÜBÜR]

Hello, I have tried to reach out to the GMB Facebook/Twitter accounts.
They don't answer our questions.
I have a GMB Account that is not verified. We have sent the confirmation mail but Google services didn't respond more than 30 days.
Do you know another verifying method for this task or any other communication method with GMB Teams?

 

[valentinb13]

I think we're all out of luck right now — I have a listing for a client waiting approval/verification as well. I requested postcard on Mar 10 (I think) just before the COVID19 shutdowns started, and we haven't had any resolution yet either. I've done the same as you—reached out to their Twitter/Facebook, support, etc...I think it's just a matter of time until they get more people back in working on things.

 

[keyserholiday]

Google support is down for all avenues other than email support. Please use this link to contact support.

 

[JoshuaMackens]

We got a postcard this week that was sent out for the week before.

Before COVID-19 there were a variety of things that would stop a postcard from coming. I don't remember them off the top of my head but I would make sure it's not something outside of COVID-19 that is causing an issue.

I will say that most of the postcard issues we've had actually existed around user error ie the person delivering the mail, the person receiving the mail, or the facility receiving the mail. May want to check those end points.

 

[Koray Tuğberk GÜBÜR]

Thank you for all answers, I will try to contact them via e-mail.

 

[Niki Gross]

We've received 2 postcards for new locations within the past 2 weeks - roughly 7 days after submitting for verification.

 

[Koray Tuğberk GÜBÜR]

We've received 2 postcards for new locations within the past 2 weeks - roughly 7 days after submitting for verification.

Thank you, I have told my customer to write an email to Google. I will let you know the results.