Colan Nielsen

LocalU Faculty
Jul 19, 2012
Reaction score
Hey Guys, We have been doing some research into the influence that the Data Aggrgators have on Google Local listings. We recently discovered just how direct Factual's influence can be. This is an ongoing case study but I wanted to share the first post about it. I'm hoping this post helps with your own client troubleshooting!

Why the $%!# Does Google Keep Updating My Business Hours? (A Case Study) | Imprezzio Marketing

A business owner came to us with a relatively uncommon Google My Business (GMB) problem. Their business hours on Tuesday kept switching to ?closed.? This would happen like clockwork once every two weeks. They would go into the GMB dashboard, edit the hours back to normal, and they would stick for almost two weeks and then revert back to being closed on Tuesday. Clearly not an ideal situation. Customers were getting confused and potential business was being lost.

Linda Buquet

Local Search Expert
Jun 28, 2012
Reaction score
Thanks Colan!

I didn't get a chance to talk about this, but there was a big business hours problem over the Holidays I almost posted about.

Over Christmas my daughter asked me if I knew why the major local mall was closed on a Saturday 2 weeks before Christmas. She said everyone on Facebook was talking about it and speculating bomb scare or something.

So I Googled to try to find out what was going on that would make the biggest mall in the area close on a Saturday - especially right before Christmas!

I noticed their Knowledge Graph said CLOSED on both Sat and Sun.
A Mall - closed EVERY weekend??? :rolleyes:

Checked the site and the hours were like til midnight every day due to Xmas.

BUT people believe Google. Google said they were closed so everyone thought they were!

I would have done a big post, called them, tried to help etc. But by the time I was able to get back to it, things had changed. Wish I had taken a screenshot!

Next time I checked there were NO hours at all. Checked other malls around the country that are part of that chain and they all had NO hours showing too.

So my guess is they could not control the hours on Google, so finally decided not showing hours at all - so people would have to go to their site to check, was safer. :rolleyes:

Colan Nielsen

LocalU Faculty
Jul 19, 2012
Reaction score


Sep 27, 2012
Reaction score
We always look to point a finger elsewhere meanwhile, all we have to do sometimes is look in your own backyard.

Glad it appeared to be an easy fix once discovered. KISS - Keep It Simple Stupid right?
Similar threads
Thread starter Title Forum Replies Date
NickB-Tampa Why does Google keep updating changing the main category on our listings to ones that don't make as much sense? NAP, Categories, Dashboard Data 2
D Why does Google keep reverting my changes? Google My Business & Google Maps 12
Bishop Why does Google keep messing with my Places page? Google My Business & Google Maps 3
Lachlan_Wells Accept/Discard Google Updates - Does this feature work for you? NAP, Categories, Dashboard Data 2
harmony How Does Google Choose Service Options in a Review? Local Reviews 6
Steve Wiideman Does anyone have a Google My Business claiming best practice guide? Google My Business & Google Maps 3
djbaxter Google: Moz Spam Score, Domain Authority Does Not Impact Google Rankings Organic SEO 1
Danish Blackmail Review (Asking money to remove it) | Google support does not wish to take it down Local Reviews 2
Y One of my rivals bought 5 stars 100 spam reviews in 2 weeks Google does not care Google My Business & Google Maps 1
Tony Wang Google now does food ordering Google My Business & Google Maps 2
K Map Pin Does Not Show When Business Owner Googles Their Address Google My Business & Google Maps 1
kathleen.rhodes Google's My Business Provider - how does a Chamber of Commerce sign up Help & Support for Google Local 6
djbaxter Google reminder: Structured Data Does Not Impact Ranking Organic SEO 0
M How Does Google Calculate Call Only Ad Charges? Paid Search and Local Service Ads 4
ashley.smith Does Google My Business prioritize reviews from Local Guides over other users? Local Reviews 7
P Does Google Use A SAB's Mobile Phone Location/s As A Signal? Local Search 7
M Does google piece together kw's from sentence? Organic SEO 4
Noelle Leahy Does responding to Google reviews in Dental Industry break Patient Confidentiality? Marketing 11
Nikki Stine Does Google remove erroneous reviews without being prompted? Local Reviews 4
D Does Google Save Data on Unclaimed Listings? Google My Business & Google Maps 2
S Does Google penalize you for using the Event post hack to get your post to last more than 7 days? Google My Business & Google Maps 6
Kevin Marshall Does Using Fetch As Google and Requesting Indexing Have Any SEO Benefits? Local Search 7
Nikki Stine Does Google remove unverified GMB listings? Help & Support for Google Local 6
G Does Google limit the amount of times you can change GMB listing? Google My Business & Google Maps 5
djbaxter Tracking Protection: What exactly does it block? Google Analytics? Organic SEO 0
A Sitemap.xml - Does Google add any new welinks that are posted here Organic SEO 1
Tim Colling Does Google care about unlicensed businesses that have Maps listings? Local Search 10
hollypowell How Does Google Not See This? It's Obvious SPAM In the Worst Way Google My Business & Google Maps 8
MiriamEllis Does Google 'My Places' Still Exist? Google My Business & Google Maps 2
Conor Treacy Decor vs D?cor. Does Google care? Organic SEO 6
H Does Google Search Console Show impressions and clicks from GMB? Local Search 4
iwebresults phone google maps does not match google+ address Local Search 11
Travis Van Slooten How Long Does It Take for New Google+ Pages to Go Live These Days? Google My Business & Google Maps 12
RR415 How does Google handle street name abbreviations? Local Search 4
L Does your presence in Google local pack have an effect on your organic ranking? Local Search 6
Linda Buquet How Big an Impact Does Social Media Play in Google Local Results? Google My Business & Google Maps 3
Lloyd Silver What benefits does a business get from Google Plus other than the local pack Google My Business & Google Maps 9
A Does a Personal Stylist Qualify for a Google+ Local Page Help & Support for Google Local 9
Linda Buquet Forrest Gump does Google Local, G+ for Dentists & More Local Search 0
H Under what circumstances does a google + widget appear? Google My Business & Google Maps 1
Dustybones Does Google have more verified business pages than Facebook? Google My Business & Google Maps 0
Dustybones Does Google Re-Write your title tags in search results? Local Search 4
J Client shows up in top 3 organically but does NOT have a Google balloon! Help & Support for Google Local 6
ColoradoChris Google plus local - added keyword, but now does NAP hurt me? Google My Business & Google Maps 23
djbaxter What Google does with duplicate content: Nothing really Organic SEO 5
deanPlumberseo Google Maps Ads - What does it mean for us? Google My Business & Google Maps 3
djbaxter Google Penguin 2.0 Goes Deep - But What Does That Mean? Organic SEO 0
prota Does Google feed local data to other sources? Local Search 0
prota Does Google Devalue Citations Citations 9
Travis Van Slooten How Does Google Know If You're Using a Virtual Address? Google My Business & Google Maps 5

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert

Top Bottom