Why Was Our Business Listing Suspended and How Can We Prevent it From Happening Again?

[lonerangerseo]

So our listing got suspended saying it's been flagged.

Suspect it's either one of two things. Could the forum provide some guidance to ensure this doesn't happen again?

Our Business Name is Veggie Master. However, our Business Profile listing is Veggie Master Hall Green as the business is a franchise and this is the Hall Green location. We did not think this would be a violation of Google's policy but we have noticed "Hall Green" has been removed from the business name. The other franchises still operate with the location in the business profile name and have not had action taken against them..

We also were regularly posting content to the Business Profile and posts would be repeated every month or so and we'd upload the images to the Google Business Profile. From research it looks like this could of triggered spam? Again all of the imagery and Google updates have been removed from the listing. Is posting content on a business profile that has previously been posted a no-no?

Thanks for help in advance

 

[Colan Nielsen]

Here are a few things I would look into:

1. Do any of the locations have overlapping service areas? If so, fix that.
2. Is the same phone number being used on multiple listings? If so, fix that.
3. Do the NAP details on the GBP landing pages match the Google business profile? If not, fix that.

 

[lonerangerseo]

Hi thx for replying - all those things were fine.

Google reinstated it eventually with "Hall Green back in the name too" but removed all of the content we'd posted as an agency... including all the photos we'd personally uploaded and the Google posts we had done.

Really frustrating, the client is now nervous about adding us back as a manager so looks like we've lost that client.

There was a delivery courier app company who actually created the Google listing and were also managing the listing. We suspect that it may have been something they had done which got the listing suspended (they must manage hundreds if not thousands) maybe not on our listing but on one of their others.

We also discovered a duplicate of the business so that may have had an impact, that's been removed now..