Recent content by Alex Tiberi

Hello everyone, I have a client who recently started a new appliance repair SAB that's based out of their home. They setup their GBP incorrectly and it was instantly suspended. I have fixed the GBP so that it now complies with Google guidelines along with launching their new website. When I...

@thebizguy I have a client that operates an appliance repair company in Australia and his GBP listing is receiving fake bad reviews :unsure: we've reported 3 of them and only 1 has been removed, we don't know what to do about the fake reviews that are still live 🤷‍♂️

@Michael Charvet any updates?

GBP support has successfully brought the reviews back. This project is now complete and we have a very happy customer. It took almost 3 months (to the day), which has officially been the longest and hardest reinstatement I've dealt with. Special thanks to @Stefan Somborac 🍻 I've recommended you...

@Stefan Somborac I didn’t realize the thread was locked… I just copy/paste my request there. Also, you can reference the case ID and a timeline of events in the Google Doc linked in my opening thread, but for quick reference: 9-9493000031829

@Stefan Somborac (or others) GBP support has successfully reinstated this profile, however all of their reviews (100s) are gone. Do we have any options? What do you recommend we do?

@Stefan Somborac here's the email I sent to Google support: Here's the response I received: And, my reply: As you can see, she side-stepped my question. Do you (or anyone else reading this) have some pull with higher ups at Google, that could push this request through, or at the very least...

Thanks for the tip. I will get right one that (y)

Does anyone recommend any further options that I can take here? For those that haven't read through my Google Doc - they're citing a "technical issue" and say that the engineering team is looking into it with no ETA. Do I just keep checking in with support every 1-2 weeks? What happens if they...

Thanks @Stefan Somborac! I'm not sure if this matters, but I noticed you're located in Canada, this particular client is located in the US. Do you think that would cause issue?

Hello, I hope this is allowed, if not please let me know and I'll happily delete this thread. I posted this on the Google Business Profile community forum but it hasn't received any action (Request for help: GBP Reinstatement - Google Business Profile Community) I've been going back and forth...