Recent content by Chris Barnard

Yeah, without knowing anything else, I'd call the sync update + the location changes the cause. And I expect a bounce back within 2-3 weeks. That totally sucks, I know, and this is only based on very recent empirical evidence (not data). Understood on the canceled account; you should be good...

Hey, My first thought is the location changes; there's usually some catch-up time after location and budget changes. My second thought is the second account, what did you do to remove this? But if your existing LSA account is not suspended, then it's probably all good. My third thought is...

Yeah, that's true - no reason to confuse support or introduce another variable. You're right. Do you know roughly when you started seeing those name-sync changes across your accounts? I started seeing it the last week of Sept, on the 23rd was when I first noticed. Also, have you seen accounts...

I've seen a few changes following the recent rollout of that GBP/LSA data synch update, but not a drop in volume that can be directly attributed to that update. Mostly because we've reduced budgets around the same time in those accounts where we've noticed the LSA account name change. But that...

Hey Matt, I kind of agree with the previous sentiment; the whys - would the badges help CRO or increase revenue? Current Badge Status:What is the exact badge branding/design businesses should expect to see across LSA surfaces once verification is complete (Google Guaranteed vs. Google...

I would absolutely not create another account, as that will only lead to suspension and could prevent you from ever running ads again. Something is wrong, whether it's a trust/policy/verification issue or a bug. For the communication cadence, I would send an email to the original case ID...

In my experience, I wouldn't recommend emailing them every day; you'll spin your wheels, get more frustrated with canned, nonsensical replies, and they'll get more confused/unhelpful. Stick with one case ID too (in subject line/emails) if you have multiple. I'd be on more of a 3-day cadence. And...

Is that length of time without those details typical for an LSA escalation? It depends on the case, and the luck of the draw support. I saw your posts in the Google Ads forum too, I'll try posting there with the hopes another Product Expert can escalate. Is there a more precise question I...

Which exact page and status should I look at to check for an advertiser-verification or account restriction separate from LSA verification? Login to the Google Ads UI > hover over the Admin gear icon > click Policy/Account tab > check to see if you see any notifications or requirements on that...

I would think the hours discrepancy is impacting ads, confirm your hours are correct in GBP/LSA. Has anyone encountered this combination of a Verified/Live status, a “Finish requirements” warning, and exactly zero impressions? Where are you seeing the warning? Not in the Policy Manager you...

Interesting, thanks for sharing with the crowd! They're notorious for not providing many answers/causes/recommended fixes with suspensions in my experience. Glad you got it back to good standing and serving again.

Weird that your phone number would be the reason; I've never seen that, but that doesn't mean anything, I know. Using the wrong phone number isn't circumventing Google's systems; it's circumventing your own. Even then, I would think that's more likely to result in a suspension for "Customer...

No No, I just work for the best local SEO agency on the planet. #dreamteam We do PPC/LSAs too.

Yeah, you bet - wish it was actually helpful/actionable info I could provide! LSAs are like throwing darts. That's nuts about the trucks/phone numbers, so that was on the images in the LSA account, I'm guessing? I recall the image policy when there were no overlays/CTAs/phone numbers, but...

I have not personally experienced a similar issue after reactivating an LSA profile that had been paused for several months. It sure could be some kind of reactivation penalty/reset, or an internal trust score issue. I do not think Google has fundamentally changed how rankings are calculated...