Content by ElizabethRule in September, 2025

Hi there, What do you mean by "can't access account"? Have you lost access to the profile entirely, or are you just unable to edit it? Also, is the profile currently live on Maps?

Yes, you can contact support directly and ask them to restore the reviews. Contact support here, type reviews and follow these prompts type reviews > select missing reviews > next steps > bypass resources > next steps > email provide info like usernames, total number of missing reviews...

Did you use a domain email? Sometimes that can provide enough authority to get a profile auto verified, among other factors. If not, Google must really trust the business!

Hmm, this might be a different issue. Are you saying this is only happening with unverified listings? Do the listings appear if you go to this link and check the dashboard of all locations you have access to? https://business.google.com/locations

You're welcome. Use the flag method too, sometimes that works!

I've been seeing this too! Seems to be rolled out in the US too

@noahlearner might be able to help with this one :)

If EV charging is all you care about, I’d definitely hyper focus on EV chargers with the new site. There’s no reason to try and rank for services you don’t want to do. Even if you add content for other electrical services, ranking for general “electrician” keywords can be tough, so focusing on...

Not sure how to influence that directly, beyond asking Bing support. If your client has not gotten Facebook reviews in a while, try getting some new ones and seeing if they pop up on the Bing profile.

Go to this URL, does it work to get you to the account dashboard? https://business.google.com/locations

This was a known issue - should have been fixed by Google. Can you confirm it's fixed?

So excited to be speaking tomorrow!! The talks today were unreal - learned so much!!

Hi there, you should contact Google support again and ask them to mark the Denver location as "moved" to the Englewood location, and ask them to transfer the reviews to the Englewood location. See if that works. Typically, Google will not "merge" listings at different addresses, so using the...

Are you sure you are logged into the right account when accessing the tool? If yes and the review still does not show up, contact support via the general help form and ask them to look into why the review is not showing up in the tool. If you run into a roadblock with support, post your issue...