Recent content by Jenny_BrightLocal

Hi John, I'm happy to answer this based on some of the information you've provided in your question. Results can vary for lots of reasons. While we use Google Local Finder for our reporting, some other tools use Google Maps. A factor in these different results is because of these different...

I don't have visibility on the specifics unfortunately, but let me find out and drop you a DM!

I am really sorry you feel this way Tyson. Just so you know, I have passed your feedback on to the relevant managers so they are aware. I am sorry for any frustration we’ve caused and hope we can resolve any remaining issues.

Thank you for your patience while I looked into this for you, Adam. I can see you have been in touch with a couple of our support team members. They are waiting for your responses, so could you check your spam folder in case they've disappeared? Chat support will only ever take one chat at a...

Hi Adam, Jenny from BrightLocal here. I'm sorry to hear about your experience, this doesn't sound like our usual high level of service. Let me look into this for you and see if we can help you out.

Hey all! Just a reminder that Local SEO for Good is taking place tomorrow. Hope to see as many of you there as can be!

Thanks v much for the shoutout :)

Thank you! Yeah it's going to be a good'un

BrightLocal's annual virtual conference, Local SEO for Good, is back and taking place September 12! This year, we’ve got an awesome group of speakers (including the Local Search Forum's very own Joy Hawkins!) and an amazing day of talks and panels. As always, funds raised from ticket sales...

Hey Oliver, Jenny from BrightLocal here. If you need any technical help with the feature, feel free to contact our support team (support@brightlocal.com) and we'll be happy to help.

Hey there, thanks for your feedback. Feel free to message me with your contact details if you want us to follow up, and I can escalate this to our team. Thank you.

Hey, Jenny from BrightLocal here 👋 Thanks so much for giving BrightLocal a go. We know there are lots of awesome local SEO tools out there. Check out our G2 reviews to see why customers like us: https://www.g2.com/products/brightlocal/reviews If you ever have any questions on BrightLocal...

You're welcome :)

Hey Jeff, BrightLocal offers Reputation Management. I recently spoke with a large agency customer who does it for one of their national multi-location brands. She explained how part of their service includes responding to all customer reviews across multiple platforms so they can maintain and...

Hi there, and thanks for tagging me in Jeff. For all new Google Business Profile listings, you'll need to verify these yourself as the API doesn't include this in its features. However, BrightLocal can help with location management, whether that's updating listing information and posting...