Recent content by joegrape

I don't. And the person who managed it before has been removed. I also checked the primary owner's account. He doesn't have any third-party tools connected either. Today there is another weird behavior. Old phone number is still visible to the public, but when I edit the profile information...

It was confirmed old-school - postcard. I was advising this company when the site originally launched in late 2022. But I didn't set up the GBP. The owner did. Then they went with some other people for a while and now I'm back helping them again. I can see by looking at the contact page...

United States. Texas. The company is an off-road motorcycle tour and training company. Profile has been active since 2022.

Hey Everyone, I'm trying to change the phone number on a long-established GBP. I did all the textbook stuff BEFORE submitting the request: 1.) I changed the phone number on the site and made sure Google reindexed the pages with the new number. 2.) I changed the phone number in the local...

This happened to me on a new profile I set up for a client. Here is how I got around it. 1.) log out of Google. 2.) go to the profile, click on the Q&A link, and hit the ask a question button. Google prompts you to log in. 3.) log in with the account that manages the profile. 4.) Google will...

Hey Everyone! I have a real estate client who originally set up her GBP under a business name and at an office address. She has since closed down that office and moved into the local offices of the broker with which she works. This broker is a national brand. She is now asking us to help her...

Hey everyone, Anyone ever heard of RealWork Labs? We are hearing a pitch by them on Friday. https://realworklabs.com/solutions/ What I can determine from just reading the website, it appears to be an app that a contractor uses to take pictures of a job and through which the customer posts a...

Hey Everyone! Thanks so much for all the advice! So it sounds like the safest course of action is to add the sales number as a secondary number, just so Google is aware of it, and then leave the primary number as is. It is already changed on the site. And the old number still rings through to...

Hey Everyone! I have an unusual situation with a client and a phone number change. They are an adventure motorcycle training facility, located west of Austin. There are only a handful of these schools in the United States and they are geographically dispersed. There are not a lot of "near me"...

Thanks Colan.

Hey everyone, I have a client in an office building in downtown Houston. They are on the 22nd floor. In the Google Maps app, Google has them listed this way: They are actually on the 22nd floor. I googled it and found this thread: Floor number support and format - Google Business...

Thanks!

Hey Everyone, I have a lawyer for a client that is operating out of a home office. Is it possible to set him up as a Service Area Business? If so, are there any pitfalls to avoid when setting up the profile? Thanks, Richard

I'm pretty sure they were verified at different addresses. But if you run both at the same time, how does Google decide which profile to suspend, if it came to that? Also, the client already has a problem with the splitting of reviews - some customers are putting them on one profile, some are...

I had not, actually. I guess I assumed we had to merge them. But you are right, there is no real reason we need to. We'd lose the 6 reviews on the SAB profile, but that is probably an acceptable loss to avoid bigger problems. What would be the order of operations here? Should I delete the SAB...