Recent content by joegrape

This happened to me on a new profile I set up for a client. Here is how I got around it. 1.) log out of Google. 2.) go to the profile, click on the Q&A link, and hit the ask a question button. Google prompts you to log in. 3.) log in with the account that manages the profile. 4.) Google will...

Hey Everyone! I have a real estate client who originally set up her GBP under a business name and at an office address. She has since closed down that office and moved into the local offices of the broker with which she works. This broker is a national brand. She is now asking us to help her...

Hey everyone, Anyone ever heard of RealWork Labs? We are hearing a pitch by them on Friday. https://realworklabs.com/solutions/ What I can determine from just reading the website, it appears to be an app that a contractor uses to take pictures of a job and through which the customer posts a...

Hey Everyone! Thanks so much for all the advice! So it sounds like the safest course of action is to add the sales number as a secondary number, just so Google is aware of it, and then leave the primary number as is. It is already changed on the site. And the old number still rings through to...

Hey Everyone! I have an unusual situation with a client and a phone number change. They are an adventure motorcycle training facility, located west of Austin. There are only a handful of these schools in the United States and they are geographically dispersed. There are not a lot of "near me"...

Thanks Colan.

Hey everyone, I have a client in an office building in downtown Houston. They are on the 22nd floor. In the Google Maps app, Google has them listed this way: They are actually on the 22nd floor. I googled it and found this thread: Floor number support and format - Google Business...

Thanks!

Hey Everyone, I have a lawyer for a client that is operating out of a home office. Is it possible to set him up as a Service Area Business? If so, are there any pitfalls to avoid when setting up the profile? Thanks, Richard

I'm pretty sure they were verified at different addresses. But if you run both at the same time, how does Google decide which profile to suspend, if it came to that? Also, the client already has a problem with the splitting of reviews - some customers are putting them on one profile, some are...

I had not, actually. I guess I assumed we had to merge them. But you are right, there is no real reason we need to. We'd lose the 6 reviews on the SAB profile, but that is probably an acceptable loss to avoid bigger problems. What would be the order of operations here? Should I delete the SAB...

Hi Everyone, I'm about to pitch a prospect. In performing my due diligence, I found a problem that I've not yet had to deal with. The prospect has two GBPs. Both are claimed by the prospect. If that were all, I know it would be straightforward. But there is more... The company is a Service...

Thanks Phil!

I have a potential client that has not yet claimed his GBP. His business is a B2B consultancy. He does not take clients at his office, so he should qualify as a service area business. The office space he shares is with his wife's business, in an unrelated industry. His wife has a existing GBP...

Thanks, Colan. What about notifications and responses getting lost in Google's system? I've read criticisms to that effect, though they are from a while ago. So maybe it is not an issue anymore. Has that been an issue with any of your clients? Richard