Content by keyserholiday in November, 2025

You can disagree with me all you like, that's fine. I have worked with national franchises. I worked for The Joint Chiropractic from June 2016 til December 2019. Each location has its own page, and all citations for each location are linked to that URL. The homepage content didn't matter.

Nope, never a dull moment.

If your agency works with the tree service industry, or if you are in it, there is a review attack underway. This is unrelated to the extortion attacks. The spammers are posting a series of 1-star reviews on each GBP, then moving on to the next. They are in several states: Texas, New York, New...

It's an appropriate response. The point of reply is to A. move the conversation online, B. show that you are willing to resolve the issue at hand. Too many businesses use the "we have no record of you as a customer..." I get so tired of seeing that reply copied and pasted on each negative...

Post for help in the forum: https://support.google.com/business/thread/new?hl=en

I recommend going to the forum. https://support.google.com/business/thread/new?hl=en

I'll let @fisicx clarify what they meant. Reply to a review doesn't give it legitimacy.

Sorry, but this is a myth and has zero factual basis. I have removed countless reviews that were replied to. Google doesn’t take into account if a review was replied to or not when they determine if it violates the TOS. These reviews don’t appear to violate the TOS. That’s why they are not being...

A. Having multiple people flag reviews doesn't work. B. You need to use this tool: https://support.google.com/business/workflow/9945796?authuser=1 C. These reviews are old. Consumers discount reviews older than three months. Nobody is going to look at reviews older than three years. D. Why are...

Are you using the heat map from BrightLocal?

What was the issue you had that you needed to contact them?

One of four things can happen when you make any change: 1. Google will accept the update 2. The update will go into review 3. The business will need to verify via video 4. The business will get suspended Category changes often trigger a suspension or need to reverify. Is your client able to...

I will go through it and provide my feedback.

SABs shouldn't have pins. What tool(s) are you using to get the rankings? Are you using a heatmap software?

There no caching issue with maps.

Are you sure they were originally verified at a different location and then moved?

Does the hidden address match the address that was shown?

Give it time.