How can we reset the centroid of a SAB

[Positiveim]

Our client recently switched to a SAB to fix a suspension. When doing so they specified service areas that created a SAB boundary that extended about 20 miles east of the city and as a result the pin that occassionaly appears when zooming in and out was miles away from their actual location.

I updated the service areas so the SAB boundary was accurate and the centre is where they are located.

The boundary is now correct but the pin is still in the old location - about 10 mile east of the boundary.

Rankings have dropped dramatically but a grid report shows high rankings on the east boundary. I assume this is because it is closer to the pin.

Is there anyway to force Google to update the pin (centroid)?

 

[keyserholiday]

Does the hidden address match the address that was shown?

 

[Positiveim]

Does the hidden address match the address that was shown?

yes it does

 

[keyserholiday]

yes it does

Are you sure they were originally verified at a different location and then moved?

 

[Positiveim]

apologies, I misunderstood, the red arrow points to where the wrong pin is. The green arrow points to where they are actually located (correct hidden address)

 

[JS Girard]

and which of the two arrow corresponds to the geometric centroid of the area?, because that is where the pin is supposed to be. If google hid the address, then showed its location just because you zoomed out, that would defeat the point.

 

[Positiveim]

and which of the two arrow corresponds to the geometric centroid of the area?, because that is where the pin is supposed to be. If google hid the address, then showed its location just because you zoomed out, that would defeat the point.

The green arrow corresponds to the geometric centroid

 

[JS Girard]

The green arrow corresponds to the geometric centroid

So, I misread what you said initially. You said the SAB "extends about 20 miles east of the city". (I thought it was extended out in all directions)

With that in mind, the red arrow, which you call "wrong", is in fact exactly where it's supposed to be: at the centroid of an area which is composed of, from the look of it, Edinburgh and East Lothian. If you wand the pin to fall in Edinburgh when maps is zoomed out, then you need to define an area when Edinburgh is in the center of it.

 

[Positiveim]

So, I misread what you said initially. You said the SAB "extends about 20 miles east of the city". (I thought it was extended out in all directions)

With that in mind, the red arrow, which you call "wrong", is in fact exactly where it's supposed to be: at the centroid of an area which is composed of, from the look of it, Edinburgh and East Lothian. If you wand the pin to fall in Edinburgh when maps is zoomed out, then you need to define an area when Edinburgh is in the center of it.

It’s not. It is outwith the perimeter of the boundary of the sab. We removed East Lothian from the list of areas so it was only Edinburgh city. The boundary is now correct but the pin is still in the centre of the old perimeter

 

[JS Girard]

It’s not. It is outwith the perimeter of the boundary of the sab. We removed East Lothian from the list of areas so it was only Edinburgh city. The boundary is now correct but the pin is still in the centre of the old perimeter

It looks like a simple caching issue, as it may take some time for service area boundary changes to fully propagate. In fact, it may well only be visible to you and your client. Have you confirmed by checking in an incognito mode window?

 

[Positiveim]

It looks like a simple caching issue, as it may take some time for service area boundary changes to fully propagate. In fact, it may well only be visible to you and your client. Have you confirmed by checking in an incognito mode window?

We always check everything in incognito. The screenshot shows their sab boundary. The pin when it shows is over Haddington to the east and well outside the boundary