StefanEarly
Member
- Joined
- Dec 15, 2020
- Messages
- 26
- Reaction score
- 3
Hi there,
I’m helping a client with a strange Google Business Profile issue and would appreciate some advice before we make any changes.
The business originally traded as Riley’s Roofing & Plumbing, then rebranded to Emperor Roofing & Plumbing. The old Riley’s profile was never closed.
Both profiles are still live and use the same phone number. Riley’s has 6 reviews and Emperor has 26.
My client is shown as the Primary Owner of the live Emperor profile. However, in Business Profile Manager, Emperors is marked “Duplicate”, and when opened Google says it was already verified by an unknown email - ga… account.
My client does not recognize that email.
Could the old Riley’s profile be causing the duplicate issue, or does the unknown ga… account suggest something else is going on? I feel like some random person or a competitor might have claimed it with this email that my client does not recognize?
My client has given me permission to close the old Riley’s profile if that is the correct step, but I don’t want to make any changes that could affect the live Emperor profile or its reviews.
I'm having some trouble getting a reply on the GBP forum from the busy experts right now, any advice on the safest way to handle this would be appreciated.
I’m helping a client with a strange Google Business Profile issue and would appreciate some advice before we make any changes.
The business originally traded as Riley’s Roofing & Plumbing, then rebranded to Emperor Roofing & Plumbing. The old Riley’s profile was never closed.
Both profiles are still live and use the same phone number. Riley’s has 6 reviews and Emperor has 26.
My client is shown as the Primary Owner of the live Emperor profile. However, in Business Profile Manager, Emperors is marked “Duplicate”, and when opened Google says it was already verified by an unknown email - ga… account.
My client does not recognize that email.
Could the old Riley’s profile be causing the duplicate issue, or does the unknown ga… account suggest something else is going on? I feel like some random person or a competitor might have claimed it with this email that my client does not recognize?
My client has given me permission to close the old Riley’s profile if that is the correct step, but I don’t want to make any changes that could affect the live Emperor profile or its reviews.
I'm having some trouble getting a reply on the GBP forum from the busy experts right now, any advice on the safest way to handle this would be appreciated.
