Recent content by LaurenHoward

Oh that is the business owner's account, they must have also reached out to support.

Thanks! Can you send me the link to the thread?

(I did contact Google support this morning for this issue and am waiting to hear back, but the client is very upset so is wanting answers ASAP, I figured I would ask you all if you've seen this before.) Our client recently noticed that their GMB profile is displaying a wrong number, but ONLY in...

I've noticed that when you click on the Manage This Listing button on the live claimed listing it usually does the verification step and then you become a site manager. If you're trying to be added as an owner or manager I've had to click the Add Location directly in the GMB dashboard, select...

Has anyone else tried using the Analytics recovery form lately? Has anyone experienced the same issues or know where to escalate the techincal problem to Google?

Just tried in FireFox, same error message. I was originally filling out the form in Chrome.

Yes, I included that information in the description field of the form, the problem is the new version of the form won't submit and gives me an error message every time.

We recently noticed that the GA recovery form now takes you to this form for the final step to submit the request after adding proof of ownership to the website. The chat option doesn't work and when we select the Email option it no longer has the original fields to fill out to recover GA, and...

I am only able to transfer locations that my account is an owner of, manager access doesn't work for me. In the past, sometimes even locations my account has owner access to have not transferred, or it will transfer but I can't find it in the destination location group. Upon contacting Google...

This brings back memories! I ran into this problem when I first started out at my agency because I was trying to create Google accounts for all new clients and got maxed out pretty quickly. Once my number was maxed out I was resorting to using family members' phone numbers to verify accounts...

Not sure if it's the same situation, but I had a similar problem claiming a location that was eligible for direct verification (category was dentist) only to not see the Direct Verify option pop up. When I contacted our agency support the rep said "looks as though there's an incorrect...

Hey! In my experience discussing this type of situation with Google support and reviewing the guidelines, you cannot use the same address for two listings for the same business, hidden or not, otherwise it can be flagged as a duplicate (exceptions being department and practitioner listings...

Yes we've been experiencing this too! We are getting a lot of random users requesting ownership and the business owners have no idea who they are. Some users are requesting access to multiple clients of ours that are separate, unrelated businesses as well. I even tried emailing one asking why...

Typically if you have an employee of your business (not an employee staffed by the building/virtual office) at the location during the business hours, and you're not just using a virtual office space "by appointment" then it is allowed. Because Regus is associated with virtual offices, it often...

GMB explicitly states that virtual offices are prohibited and from experience with our Google Agency reps, even if an address is hidden, if a listing is suspended Google support still takes into account the address that was verified on the back end. Clients who came to us with hidden addresses...