Recent content by morganbloom

  1. M

    When are offer posts supposed to be visible?

    We're experiencing the same issue—our offer posts, which have date ranges that started a few days ago, are being pushed far behind regular posts that have been posted months ago. On mobile, they appear at the top, but on desktop, they are getting buried down. Would love some guidance on this -...
  2. M

    GBP website UTM falling off when clicked

    Did anyone figure this out? I am experiencing the same issue. The URL is correct, however, the UTM drops off when clicked and directs to the homepage instead of the subpage we have listed in the edit interface.
  3. M

    Direct Link to Google Reviews to Showcase Reviews

    Thank you SO MUCH! This worked.
  4. M

    Direct Link to Google Reviews to Showcase Reviews

    A client wants a direct link to showcase their reviews on Google. I can only find the link for customers to leave a review. Does anyone know how to get this link?
  5. M

    Are You Seeing "Chat with a live agent" on Google Business Profiles?

    Thank you for your reply Joy! We've found out our client worked with a previous marketing company (GoHighLevel) who set up the ai chat. Now we're working on seperating the platforms and disabling the bot.
  6. M

    AI Chat on GBP Causing Problems

    I'm not sure how to delete my post but we figured it out! It was because of an integration a previous marketing company made with the company GoHighLevel.com. We are working on unlinking the platforms and turning off the AI chat bot.
  7. M

    AI Chat on GBP Causing Problems

    Hi Everyone, our client has 3 locations under the same company. One location has the option for the AI chat and the other two have the call option. Messaging is turned on for every profile but we never chose the chat option for that one profile. I'm guessing Google is testing the chat option on...
  8. M

    Are You Seeing "Chat with a live agent" on Google Business Profiles?

    Hi Everyone, looking for some advice here. Our client has 3 profiles under the same company - different locations. One location has the option for the AI chat and the other two have the call option. Messaging is turned on for every profile but we never chose the chat option for that one...
  9. M

    Need Help with Verifying - Google Support 404 Error

    That page is unavailable unfortunately but thanks so much for your response I appreciate it!
  10. M

    Need Help with Verifying - Google Support 404 Error

    Hi Everyone, I need help verifying my client's GBP. Usually I'm able to contact support and submit pictures/copy of lease etc. The issue is - I can't reach Google support. I go through all the Google support steps to the button where I can press "Get help with verification" and then it takes...
  11. M

    Seeking Advice on How to Handle Situation: Is a 1-Star Review by an Ex-Employee's Girlfriend a Conflict of Interest?

    Hi everyone I need some guidance... one of our clients had to fire an employee a few days ago and he got his girlfriend to go and leave a 1 star review bashing the company and spreading false information about the other employees. Since it's not the actual ex-employee (but his GF) leaving the...
  12. M

    Uptick in suspensions occurring (not related to reinstatement response times)

    We just got an email that our business is suspended and nobody made any changes to the profile... does anyone know why that might've happened?
  13. M

    GIF in products

    Yes!! They stopped working for us too. We have a picture with text that shows up (as the gif) and all it's showing is the background picture - no movement. Not working on desktop & mobile.
  14. M

    Google won't accept main category

    Thanks so much for your response!
  15. M

    Google won't accept main category

    Hi Everyone, We have a client that's a moving company. Every time I try and put "Moving Company" as their primary category, Google deletes it within an hour and replaces it with "Storage Facility". Not to mention they delete every other additional category we add like "Moving and Storage...

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