Recent content by rayrober

We a large franchisor with 400+ verified UK locations on GMB. My question concerns Messaging. Despite turning this on for a number of our locations in the GMB Dashboard nothing happens i.e. the Messaging button never appears on the related Knowledge Panel on either desktop or mobile. Am I...

Thanks Joy - appreciate your reply😁

Is anyone else experiencing a problem with missing ( non published) reviews? We a large UK franchisor with some 370 locations in the UK, all with their own verified GMB listings. Since the start of COVID we have had many instances where a client leaves a review and can see that review on...

Yes schema on GMB profile has now been deprecated. Looking at various other discussion on this topic I do not think that anyone has discovered how you can actually suggest a change directly. It is as if Google has written the guidance but not actually added the functionality.

Thanks Stephanie - once again appreciate your knowledge and advice. 😃

As large franchise organisation in the UK we have approx 400 locations ( franchisees) on GMB - all verified and published. We also manage the social media profiles for these locations ( Facebook, LinkedIn, Twitter and Instagram). A recent audit revealed that across our locations GMB has only...

Hi Stephanie Thanks for responding and your blog post explains it brilliantly - We are pretty sorted in terms of other citations but as you say it certainly puts an additional importance on them outside of ranking.

Anyone have any ideas as why Google has introduced Find Results Carousel showing other directories on its Local Search results ( appears below the ads but above the Local Pack)? Seems a rather odd move given their usual strategy of trying keep searchers within the Google eco system.

Love this.

I have a weird issue that just 1 of our 378 locations on GMB ( large UK franchisor) has the Product Editor missing. GMB Support seems to be offer no explanation or solution other than to say that it is a 'technical issue' and a resolution will arrive some time. To me this makes no sense when...

It was very weird Joy - although the data on GMB was unchanged the KP's were displaying address, descriptions, reviews and even photos from other locations. There seemed to be no pattern to these switches just random moving of data. Later we also found on GMB the enquiry URL for over 200 of our...

Has anyone encountered any issues when this is enabled. We suffered major issues with our GMB data at the weekend just after locations extensions was enabled? We have a large number of listings in our account (380) so this was a significant problem.

Thanks Susan - I suspect that you are right.

This weekend we encountered some very strange activity on our GMB account ( We are a large franchisor with 378 listing locations on our GMB account). First 29 listing duplicates have been created - but not by us and they were not there on Friday. Secondly on a large number of our locations GMB...

Thanks Guys - I will check out your suggestions.