Elicia Clic

Member
Joined
Jul 25, 2012
Messages
5
Reaction score
0
I have a client who tried to be proactive with a listing and now has the same address and business name listed under two Google accounts--both are pending or show as "active" on the dashboard but in fact are unsupported locations in Google (when you click on "see my listing"). It fluctuates between the two.

This plumbing company has a physical storefront (as much as a plumbing company has one) in Loomis, but they want to be in the Sacramento area in searches and bought a house from another plumber in Sacramento that they use as a sort of warehouse and visit once a week. Before we got to it, the address was set to show (so obviously the first thing I did was hide it!).

He has two Google accounts--the one I've been focusing on has the main Loomis address (no problems there) and also the Sacramento address, and my client used his personal Google account to apparently try to claim the Sacramento address---again.

My question is this: how can I shut down his claim on the address without dinging the other Sacramento listing? They've both got the exact same name, address, and phone number, so I'm concerned that if I shut one down, both will go. I'd like to have that listing completely removed from his personal account and stick with the business Google account...ideas?

Update: Just checked the Loomis address---I'm getting a "We currently do not support the location". Wah!
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Well not sure I followed the whole thing and often these issues get REALLY complicated and I can't say for sure without digging in and researching everything which is beyond what time I can give in a forum post.

But I think I can answer your main Q. It's a MAJOR guideline violation to have a listing claimed twice in same or diff accounts AND can cause all kinds of other problems, besides pending and do not support. So you HAVE to get rid of one.

Yes if you click delete >> remove from maps it will hurt the main listing. They are likely merged so you can't do that.

But all you do it click delete >> remove from my account. POOF, it's gone from that account and should not hurt the main listing and could even help it.

The only thing that CAN happen, is if NAP is a little different when you release the one, it can sometimes sorta break lose and show up as a dupe on maps. If it does, then just use the troubleshooter to report it.

After you release the one you don't want. Then go into the good listing and do a POKE for good measure too.

Does that help?
 

Elicia Clic

Member
Joined
Jul 25, 2012
Messages
5
Reaction score
0
You followed it pretty well---it was confusing for me, too! I'll try to remove it from the personal account of my client.

Thanks, Linda!
 
Similar threads
Thread starter Title Forum Replies Date
C Replacing an existing domain from a Google Places Account Help & Support for Google Local 3
Local Search News Curator New Google Places For Business Accounts Can Now Be Transferred to a New Owner via G+ Google My Business & Google Maps 0
A Google Places Help - Client in Master GP Account Help & Support for Google Local 4
Linda Buquet New Google Dashboard Rolling out to Existing Places Accounts Google My Business & Google Maps 10
shondarogers Logging In To Google Places Dashboard as an account admin Google My Business & Google Maps 1
B I need help on Suspended Google Places Account Help & Support for Google Local 11
J Re-listing in Google Places with a new account: Questions Help & Support for Google Local 2
shondarogers does changing admin email on google account affect the places/Google+ access? Help & Support for Google Local 1
M Google Places Account Suspended Help & Support for Google Local 14
Paul Gregory Google Maps default location bias distance and the Google Maps Places API Google Algorithm Discussions 2
NickB-Tampa How can I unsync Google My Business from my Bing Places listings? Google My Business & Google Maps 4
U How is Google Selecting Places on Google Local Context Maps Google My Business & Google Maps 0
Justin Mosebach Google Maps Lists (Saved Places) Google My Business & Google Maps 0
Colan Nielsen Google Now Displaying "Place Topics" on Desktop Google News: Important Changes & Features 1
S Google places email signature with updating review count Google My Business & Google Maps 9
vivekrpatel How Do We Generate Google Place API? Google My Business & Google Maps 2
JoyHawkins Google Launches Place Topics Google News: Important Changes & Features 10
Somsenater Import data from Google My Business in Bing Places for Business Local Search 11
Chay Google Map Place labels Help & Support for Google Local 2
C Tracking Google Places Traffic Google My Business & Google Maps 1
T Tracking Google Places With UTM tracking in Google Anlaytics Google My Business & Google Maps 1
bhartzer Added New Place on Maps.. Google Puts Location as My House Google My Business & Google Maps 2
B Suite Naming Conventions for Google Places Google My Business & Google Maps 2
A Which Address to Use for Ranking in Google Places Citations 11
MiriamEllis Does Google 'My Places' Still Exist? Google My Business & Google Maps 2
C ABRASIVE Re: HEADS UP - Google Removing GMB Pages and Replacing with Maps Place Pages Recycle Bin 0
Linda Buquet New Google Place Actions Pilot: Dynamic Local Schema for Appointments & Reservations Google My Business & Google Maps 1
paulg Google Places API now returns a google maps url rather than a google+ url Google My Business & Google Maps 10
Linda Buquet Haha Want a Fake Google Local Location? Place a Classified Ad Spam on Google 6
L Between a Rock and a Hard Place on Google Local - Rebranding or Moving? Moving or Name Changes 12
Linda Buquet Between a Rock and a Hard Place on Google Local - Rebranding or Moving? Moving or Name Changes 12
frederickwebpro Current best practice for G+ "introduction" (Formerly Google Places Description) Google My Business & Google Maps 2
N Google AutoComplete/AutoSuggest for places Local Search 1
Linda Buquet Busted! Google Places (GMB) Scam Company Shut Down for Lying & Intimidation Spam on Google 0
T Multiple Google Places Listing Help Help & Support for Google Local 1
F Very inconsistant NAP yet they still rank in Google Places? Ranking Puzzles 2
frederickwebpro Very inconsistant NAP yet they still rank in Google Places? Ranking Puzzles 2
Linda Buquet Major Update: New Guidelines for Google My Business (Google Places) Google My Business & Google Maps 65
K When was the last Google places update? Local Search 4
M Google Places Bulk Upload Management Not Working Propely Google My Business & Google Maps 7
Emmanuel Is Google Place Page That Is Not Claimed Considered A Dupe? Help & Support for Google Local 12
M Google Places Wrong Address Been Displayed On Serp Results! Google My Business & Google Maps 3
C Best Ways to Find Duplicate Google Places/Plus Listings (Post Pigeon) Google Duplicates & Merges 10
Colan Nielsen Best Ways to Find Duplicate Google Places/Plus Listings (Post Pigeon) Google Duplicates & Merges 10
M Google Places Rank Tracking Tools Local SEO Tools & Software 6
Linda Buquet Google "Places" Robocall Scammer - Caught in Lies! Google My Business & Google Maps 37
Greg Schueler I Still Have the Google Places (old) Dashboard!?!? Google My Business & Google Maps 2
Linda Buquet RIP Places Search - Causing Google Local Rank Tracking Problems - New Google Update Google My Business & Google Maps 10
Linda Buquet Google "My Business" Launches! Goodbye Places for Business! HUGE Google Update! Google My Business & Google Maps 88
Linda Buquet Shady Company Holds Google Place Page Hostage - Hear Transcript Google My Business & Google Maps 6

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom