Okay, this is easily the most baffling thing I've ever seen.
I am utterly baffled. All I could suggest was adding "Outaouais" to the GBP to try and curb the undesired calls.
- Client is a SaB
- Client was validated with our help via live call
- Translation: we know the address was validated in the correct physical location.
- Client is in the Quebec town of L'Ange-Gardien, in Outaouais
- Problem: Client has been complaining of receiving many calls from Venise-en-Québec, a town located about 200kms away:
- I have been able to reproduce results with teh client showing for keywords both with explicit and implicit geolocation in multiple town of the area from Pike River to Farnham and Saint-Césaire
- This client only has 14 or so reviews. This does not justify ranking so far in any way.
- We are well-aware (because it has caused problems in the past with the sales department) that there is a town called Ange-Gardien not very far from Venise-en-Québec (note the slight spelling difference):
- While we routinely do use keywords in names, The town name is not used in this particular case and does not appear anywhere in the GBP name.
- If you'd asked me a week ago whether google can misplace a business because of nearly-homonymous town names, I would have thought you have never done local SEO. However, there is seemingly no other explanation for this behavior, that I can think of.
I am utterly baffled. All I could suggest was adding "Outaouais" to the GBP to try and curb the undesired calls.