Reva

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Hi Everyone,

I am looking for some advice please. Unfortunately we moved office to a building which advertises being a virtual office, but also has hot desking and rents out small office. After changing address we were suspended. We've tried submitting evidence to Google that we actually rent an office here but our account reinstatement has not been accepted.

We've accrued a good collection of Google reviews on the account so would really like to keep it.

After trying the above, we tried removing the address entirely but Google have said we are not strictly a local business so will not reinstate the account.

The business offers SAAS software so not strictly local, but we do meet clients at our office.

My questions is - where do we go from here?

I'm not 100% sure but the suspension seems to be negatively affecting our rankings too.

Would you suggest cutting our losses and closing the account, if so what is the safest way to do this?

Thanks in advance for any help you can give.

Reva.
 

JoyHawkins

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Hey Reva,

I would try moving it to your home address, make sure the address is cleared, and then apply for reinstatement. You also need to convince the GMB support team that you see customers face-to-face which means you would meet with them in-person at their location if you don't have a physical office.
 

Reva

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Hi Joy,

Thank you for taking the time to respond. I will give your suggestions a try.

One thing - I don't seem able to put both an address and list the business as a service area business. I know previously you were able to add the address then 'hide it', but I can't see this option anymore.

Is this what you mean by 'I would try moving it to your home address, make sure the address is cleared, and then apply for reinstatement.'? Sorry if this is obvious! :)

Again - thanks for your help!

Reva
 

JoyHawkins

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Reva

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Hi Joy,

Thanks for your response, ok I will give that a go.

Fingers crossed we have success - I will let you know how it goes.

Thanks,
Reva


For instructions on how to clear your address from your listing, see the "remove your address on Google My Business" section in this help center article: Add or edit your business address - Computer - Google My Business Help

This might be tricky if the listing is suspended currently. You might have to first add the address, then remove it.
 

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