Hello,
I have an issue with a GMB verification.
My customer's profile is a "service area business", he's a Personal Trainer that serve his customer on a rented gym (not walk-in). For this reason, we created a GMB profile using "service area business", so without declaring any address on his GMB profile.
Now, Google continue to reject the profile. Last answer they gave to us was:
Please be informed that, as per our guidelines, businesses are required to have proper signage at their business address if they allow customers to walk in or if the business address is updated on the profile. Since you confirmed that you do not have signage, as the space is rented and your business does not allow customers to walk in at your address, it is not permitted to add the address to your profile according to our guidelines. Also, as mentioned in the previous email, since your business is a service area business, you need to have all the required documents in order to proceed with the verification. Unfortunately, we cannot manually change the requirements for you.
Please keep all the items listed below ready before you initiate the live video call verification:
Among the 5 requirements:
Tools, Equipment - my customer use those at the gym (but I can ask to bring some home for sake of showing)
Business registration - he has it
Business card - he has it
Invoice - he has it
Business vehicles - he does not have one as he move around using public transports.
The latter is the most tricky one, I suppose.
Seems we are stuck... any idea on how to resolve this issue? anyone experiences the same issue before?
Asking before other colleagues of our customer (they also rent the same gym) has their GMB approved.
Thanks!
I have an issue with a GMB verification.
My customer's profile is a "service area business", he's a Personal Trainer that serve his customer on a rented gym (not walk-in). For this reason, we created a GMB profile using "service area business", so without declaring any address on his GMB profile.
Now, Google continue to reject the profile. Last answer they gave to us was:
Please be informed that, as per our guidelines, businesses are required to have proper signage at their business address if they allow customers to walk in or if the business address is updated on the profile. Since you confirmed that you do not have signage, as the space is rented and your business does not allow customers to walk in at your address, it is not permitted to add the address to your profile according to our guidelines. Also, as mentioned in the previous email, since your business is a service area business, you need to have all the required documents in order to proceed with the verification. Unfortunately, we cannot manually change the requirements for you.
Please keep all the items listed below ready before you initiate the live video call verification:
- Tools, Equipment
- Business registration
- Business card
- Invoice
- Business vehicles
Among the 5 requirements:
Tools, Equipment - my customer use those at the gym (but I can ask to bring some home for sake of showing)
Business registration - he has it
Business card - he has it
Invoice - he has it
Business vehicles - he does not have one as he move around using public transports.
The latter is the most tricky one, I suppose.
Seems we are stuck... any idea on how to resolve this issue? anyone experiences the same issue before?
Asking before other colleagues of our customer (they also rent the same gym) has their GMB approved.
Thanks!
