Admin for GBP not showing up

[Brian - TGL]

Another new one for me, and the opposite of the current GBP bug where the KP doesn't show up.

Every location for one of my Google accounts shows the sidebar KP and the note that I manage this business profile, but the main GBP "Your business on Google" links are not showing up.

https://share.thegroovylab.io/i/nZM095

The link syntax is the same compared to my other accounts:
https://business.google.com/n/1482600861272472901/profile?fid=9300441218231486530

I double checked the status of that Google account with https://myaccount.google.com/restrictions?pli=1 (thanks for that recent reminder @ElizabethRule):

https://share.thegroovylab.io/i/VwZSh0

I also tested out the suggestion by @Syed Amir that seems to work to show the KP when it's missing and no change.

 

[Syed Amir]

Hey @Brian - TGL , are you referring to this issue?

 

[Brian - TGL]

Hey @Brian - TGL , are you referring to this issue?

No mine is the opposite . . . the KP shows up but I don't have any admin links to actually manage the profile.

 

[ElizabethRule]

Do all the accounts show up when you try this link? https://business.google.com/locations

 

[Brian - TGL]

Do all the accounts show up when you try this link? https://business.google.com/locations

Yes, same issue when I click "See your profile" for any of them:

https://share.thegroovylab.io/i/eaDMVc

The 5 locations on this account are unrelated.

I can edit the business information from the pencil icon in the Profile Manager but that's the only section I can access.

1 South Carolina location, 1 Ontario and 3 in British Columbia.

 

[Brian - TGL]

I was letting this ride out a few days just to see if it was a glitch, I have never had to escalate an account based issue before, is there a form or process for reporting that kind of problem?

 

[EmilyHernandez]

Same issue here for one client. Right side KP is visible and can only edit from pencil. The middle buttons are all missing. We have escalated all 5 locations in his account to Google support and they are actively investigating. Thought this was a lone issue since he is not suspended or anything. Will update when we get resolution from Google.