Admin for GBP not showing up

[Brian - TGL]

Another new one for me, and the opposite of the current GBP bug where the KP doesn't show up.

Every location for one of my Google accounts shows the sidebar KP and the note that I manage this business profile, but the main GBP "Your business on Google" links are not showing up.

https://share.thegroovylab.io/i/nZM095

The link syntax is the same compared to my other accounts:
https://business.google.com/n/1482600861272472901/profile?fid=9300441218231486530

I double checked the status of that Google account with https://myaccount.google.com/restrictions?pli=1 (thanks for that recent reminder @ElizabethRule):

https://share.thegroovylab.io/i/VwZSh0

I also tested out the suggestion by @Syed Amir that seems to work to show the KP when it's missing and no change.

 

[Syed Amir]

Hey @Brian - TGL , are you referring to this issue?

 

[Brian - TGL]

Hey @Brian - TGL , are you referring to this issue?

No mine is the opposite . . . the KP shows up but I don't have any admin links to actually manage the profile.

 

[ElizabethRule]

Do all the accounts show up when you try this link? https://business.google.com/locations

 

[Brian - TGL]

Do all the accounts show up when you try this link? https://business.google.com/locations

Yes, same issue when I click "See your profile" for any of them:

https://share.thegroovylab.io/i/eaDMVc

The 5 locations on this account are unrelated.

I can edit the business information from the pencil icon in the Profile Manager but that's the only section I can access.

1 South Carolina location, 1 Ontario and 3 in British Columbia.

 

[Brian - TGL]

I was letting this ride out a few days just to see if it was a glitch, I have never had to escalate an account based issue before, is there a form or process for reporting that kind of problem?

 

[EmilyHernandez]

Same issue here for one client. Right side KP is visible and can only edit from pencil. The middle buttons are all missing. We have escalated all 5 locations in his account to Google support and they are actively investigating. Thought this was a lone issue since he is not suspended or anything. Will update when we get resolution from Google.

 

[Brian - TGL]

Same issue here for one client. Right side KP is visible and can only edit from pencil. The middle buttons are all missing. We have escalated all 5 locations in his account to Google support and they are actively investigating. Thought this was a lone issue since he is not suspended or anything. Will update when we get resolution from Google.

Where did you escalate the issue with Google?

 

[EmilyHernandez]

Through the traditional support link and then contact us- I think this link will take you to it. Just shoot them an email explaining what is going on.
Support-Contact us

 

[ElizabethRule]

Pretty sure this is a known issue and Google is working on it. You can add your own thread with your own experience to the GBP forum too, but not sure if it will expedite a fix.

like this post https://support.google.com/s/community/forum/1081366/search/query=dashboard+missing/thread/384229472

 

[Brian - TGL]

Makes me reconsider using an agency account and having all my customers under one umbrella, I feel for the OP on that Google forum . . . over 200 customers that they can't service for almost a month now.

 

[Brian - TGL]

Posts that I have scheduled via 3rd party app are still going through at least.

I just checked using the Maps app on a Pixel 10 when I switch to the affected Google account and all of the admin options are available . . . I can't vouch for iOS.

 

[ElizabethRule]

using an agency account and having all my customers under one umbrella

I do not think this is an agency account issue, despite what OP says on the forum. I am not seeing this issue on any profile I have access to in an agency account.

I think the missing Google business dashboard issue is profile specific

 

[Brian - TGL]

I do not think this is an agency account issue, despite what OP says on the forum. I am not seeing this issue on any profile I have access to in an agency account.

I think the missing Google business dashboard issue is profile specific

Right, but that just means your particular profiles aren't affected . . . I'm not saying it's an agency specific problem, I'm saying in general agency account users are more likely to have all accounts under 1 profile.

I will try creating a brand new Google Account and add it as an owner (via the Maps app) to see if the issue migrates to the new profile.

 

[ElizabethRule]

I will try creating a brand new Google Account and add it as an owner (via the Maps app) to see if the issue migrates to the new profile.

Great, let us know!