Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
This is post #2 to start sharing here some of the more interesting or complicated support threads I work on over at the Google forum.

This one is interesting. He complains because his reviews are gone.
But see what I discovered...

<a href="https://productforums.google.com/forum/#!msg/business/uRn8SdCw-aY/OquT1boYzwkJ">All reviews got DELETED on my business page - Google Product Forums</a>

the issue that I am trying to get assistance with is that I had to do a restore on my Google+ account, after deleting it on accident and when I did so, I lost 16 reviews from my page. Can anyone tell me why this happened and how I can fix it?

My reply:

Kevin,

All the reviews are still live, but on a different page. That page you linked to is just a plain G+ page, the type of page used for social that does not rank in maps or have the review option at all.

Here is your G+ Local page that has your reviews. https://plus.google.com/u/0/113405177471898979782/about but this page is missing the social features.

So it looks the like the pages split into 2.

I'd call support like treebles said. Point them to this thread so they understand and see if they can merge them for you or tell you what to do.

There were other comments. Click the link above to read the full thread.

Don't really know for sure how that happened, but hopefully support can take care of it for him.

Could be temporary and something to do with this: "I had to do a restore on my Google+ account, after deleting it on accident".

Have you ever seen a page split like that?

I've def seen cases where Google deleted the local side of the page for violations and it left the G+ social only part of the page. But I don't think I've seen a page split into 2 live pages like this before.

<meta property="og:type" content="article"><meta property="og:title" content=""><meta property="og:description" content="">
<meta property="og:image" content="http://marketing-blog.catalystemarketing.com/wp-content/uploads/2014/12/GoogleReviews.jpg">
 

Scott Rawlins

Moderator
Joined
Nov 14, 2012
Messages
1,102
Solutions
1
Reaction score
388
That's a new one to me. I've never seen/heard of a page splitting like that. Support should be able take care of that for him though.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Just shared another case that's interesting and almost the opposite problem.

He complains because his reviews are gone. But see what I discovered... It's more of a weird merge/dupe problem.
 

leadjoint

Member
Joined
Jan 6, 2015
Messages
55
Reaction score
8
I don't quite get this case. Google detects a personal profile that is also business and decides to split it into two without notification, but still continues to link to the personal G+ instead of the commercial one?
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Looks like it's fixed now so if you view thread will be confusing because the pages are no longer what they were.

But in nutshell something he did I think caused the G+ L page to split in 2.
One page was social with no reviews. The page with reviews had no follow button or anything so was pure local.

Now they are back together all on one page.
 
Similar threads
Thread starter Title Forum Replies Date
Linda Buquet Google Review RATINGS Just Got More Important Local Reviews 3
Don Archer Google business listing with 482 Real Review Missing. How do I get them back? Help & Support for Google Local 2
Nikki Stine Are negative Google reviews due to supply shortages considered 'off-topic'? Local Reviews 2
Phil Rozek Google Maps reviews get "New" label for reviews less than 1 month old Local Reviews 5
harmony How Does Google Choose Service Options in a Review? Local Reviews 6
abbiebeltran Google Reviews Now Have 'Service-Testimonial-Tags' at the Top Local Reviews 1
djbaxter Google Maps Removed 55M Reviews & 3M Fake Business Profiles Spam on Google 4
C Fake google reviews on google my business Contact Us Messages 2
M Google rule for collecting reviews from a dedicated tablet inside a store ? Local Reviews 8
R Facebook reviews dropped to 0; Google filtering reviews temporarily? Local Reviews 2
Koray Tuğberk GÜBÜR Review Schema Mark up and Google My Business Reviews Local Search 4
djbaxter How to Delete a Google Review Local Reviews 1
NevenaIvanova Review replies disappeared from Google Google My Business & Google Maps 9
nathangdavidson Anyone using Google's Marketing Kit tool to promote reviews? Google My Business & Google Maps 5
h.ottenhausen Google Reviews on Website (SABs) Service Area Businesses 0
mihir23192 What could have caused the sudden jump in Number of Google Reviews? 50 to 3500 Help & Support for Google Local 2
hollykaufman Google Review Responses Missing Local Reviews 2
Danish Blackmail Review (Asking money to remove it) | Google support does not wish to take it down Local Reviews 2
Y One of my rivals bought 5 stars 100 spam reviews in 2 weeks Google does not care Google My Business & Google Maps 1
rickvidallon Google Not Updating Number of Reviews Local Reviews 2
kathleen.rhodes DUP Any news on Google resuming GMB Reviews? Recycle Bin 0
Jac Delay notice on new Google review is removed Local Reviews 0
Jac Any news on Google resuming GMB Reviews? Local Reviews 62
keyserholiday New Google reviews are working Local Reviews 3
M Multiple reviews changed to “A Google User” Help & Support for Google Local 2
keyserholiday Google review replies are working again. Local Reviews 6
nathangdavidson Asking clients to use specific words in Google reviews, against guidelines? Local Reviews 2
JoyHawkins Google suspends reviews and Q&A for Covid-19 Google News: Important Changes & Features 27
FriarTuck00 Big Jump in Number of Google Reviews - Why? Local Reviews 3
P WP Plugins to display reviews from Google no longer work due to API keys issues Websites, Software, and Security 4
D Do you need a Google account to leave a review? Local Reviews 8
J Fake Google Reviews How To Report The Most Effective Way? Spam on Google 1
Michael Charvet Google Dropping Reviews for Education Institutions? Local Reviews 2
D Do google punish google my businesses with only 5 star reviews? Recycle Bin 1
D Duration After Visit to Solicit Google Reviews Recycle Bin 0
mattrigg Duration After Visit to Solicit Google Reviews Google My Business & Google Maps 2
BrandonSchmidt Positive Attributes appearing in Google Reviews? Local Reviews 3
JoyHawkins Google Adds "Get More Reviews" Button in Knowledge Panel Google News: Important Changes & Features 3
J Negative Google Reviews that have been hidden behind fake business Moving or Name Changes 10
W Do keywords in Google My Business (GMB) reviews help ranking Local Reviews 3
Y Do google punish google my businesses with only 5 star reviews? Help & Support for Google Local 6
djbaxter Bank employee gives customer's business negative Google Review after frustrating phone call Local Reviews 1
djbaxter Fake Product Review Sites: New Type of Spam Exploit in Google Spam on Google 0
M Google Reviews Not Showing Up for our Client Local Reviews 6
Cordell Crowley Google My Business Review: Auto-Suggested Reply Google My Business & Google Maps 8
djbaxter Local U 2019: Map Spam, Review Stars, Google Winning, Yelp Losing, and Joy Hawkins Local Search 0
Caroline S Am I safe including Google's logo in my website for review link purposes? Websites, Software, and Security 3
MKubot Export Google Reviews Local Reviews 3
S Google places email signature with updating review count Google My Business & Google Maps 9
ashley.smith Does Google My Business prioritize reviews from Local Guides over other users? Local Reviews 7

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom